Members of IJCSA understand the importance of delivering customized customer service for their janitorial or cleaning services. Members of IJCSA understand that a satisfied customer is a customer that can develop into long-term relationships and potentially assist with additional referrals for their business.

IJCSA members are trained in understanding that great customer service includes listening to their customer and fully empathizing with their needs and concerns.  IJCSA members understand that when problems and difficult situations are presented, creating novel solutions and clarifying those solutions to ensure the best results for their customers are paramount. IJCSA members are taught that staying in contact with customers through phone calls and emails are also important to ensure that customers are happy with services provided. Also, contacting customers to provide promotional resources, i.e. discounts, coupons, etc. are also key in providing customer satisfaction.  Also, IJCSA members are taught that soft skills such as smiling, eye contact, and commenting are important when engaging with their customers.