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 International Janitorial Cleaning Services Association

  Storm Damage Update 4/20/24  - We are experiencing high call volume. To find a certified water damage restoration service near you please click here. 


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Great customer service

18 Jan 2023 6:56 AM | Deleted user

Anyone old enough to remember when a TV was almost as long as your couch in the living room? Who would have thought that one day the television would hang on the wall like a picture frame? Well, that's what IJCSA does here for us and our employees. Force us to take something that works and make it work better, then take that thing and make it work better than that.   First impressions are sometimes the only chance you get. Customer service certifications help convey this message to employees. Understand that customer service can play an important role in the longevity of a business. No one ever goes back to a restaurant with terrible food and soon if something doesn't change it won't exist. Please share a little attention about yourself. There are some things we are judged on that we may never have noticed in our world of customer service and overall appearance. Neat, clean uniforms and always smiling are the messages we hear in this certification. Customers will always be attracted to a company (SEEMS) that knows what they are doing.

IJCSA shows managers how to lead by example and how to intervene and defuse a potential bomb. If employees see the manager demonstrating excellent customer service, it is much easier for employees to follow the leader. At the end of the day, whether we like it or not, the customer is the bread and butter of the business. Without them there is no business, payroll or personnel, secretaries, etc. Taking this IJCSA course and applying it to the day-to-day realities of our existing parts can help us get our TV off the floor and hang it on the wall day in and day out. .

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