TIGARD, Ore. -- This is the time of year when your mind may turn to spring cleaning. But watch out for cleaning companies that may be playing dirty by taking your money and not doing the job.

Martin Douglass of Tigard ran into one of these companies on Amazon Local, called All Services Pro. The company offered a chimney cleaning service for $49. Douglass said he purchased the offer and the chimney cleaner showed up at his house the day before a dinner party.

"He went on the roof and he did his stuff and said the chimney was extremely clean," said Douglass.

But when Douglass started the fire next the day, before the dinner, there were problems.

"The room filled up, it just filled up with smoke, just really, really quick," said Douglass. "It was amazing how fast it will up with smoke."

Douglass said the chimney had not been cleaned and was full of soot. 

"What a mess!" said Douglass. "It was filthy. Hard to get off anything."

Douglass said he tried to call All Services Pro to get the cleaner back out to do the job and to get the company address, but they hung up on him and eventually blocked his number.

Douglass said that he could not file a complaint with the Better Business Bureau without the company's address.

The KATU Problem Solvers called the company and found that the company representative would not give an address, denied getting any complaints and hung up on our calls.

We found that the company goes by a number of different names, including All Services Pro, All Service Pro, Air Duct Cleaning and My Air Duct. It not only offers chimney cleaning, but also gutter cleaning, air duct cleaning, dryer vent cleaning and pressure washing.

We scheduled a chimney cleaning and an All Services Pro crew came out for the appointment. However, when the crew saw the KATU cameras, they left immediately in a van with Pennsylvania plates.

Douglass said...................