Nothing pulls your focus more than an unhappy and unsatisfied customer. No matter how good your your product or service is there will always be a few customers that are not happy; its inevitable. What separates great businesses from the bad or mediocre businesses is how you handle an unhappy customer. In modern era, news travels fast so that one unhappy customer can turn around and tell 8 of their friends and each of those friends can tell more friends and the unfortunate chain of events carrys on.

Fortunately, at IJCSA our fantastic janitorial professionals are trained handle these customers using the 7 essentials of excellent customer service. First we listen to our customer's concerns to make sure we fully understand their problem while being friendly and respectful. Next we empathize with them and quickly jump on top of crafting a solution to solve their problem. After the situation has been handled, we follow up with the customer to see if everything has been resolved and if there is anything else we can help them with.

This process shows our customers that we care about their concerns and are always available to solve whatever problems they may be having. Thus, we restore customer relationships and ensure satisfaction.