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 International Janitorial Cleaning Services Association

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great customer service

08 Sep 2023 10:23 PM | Deleted user

having, providing, and showing great customer service in the cleaning business is essential because most times the client is already distraught due to their items being damaged beyond repair. so being able to provide compassion and understanding along with thoroughly getting the job done will leave the client satisfied and wanting to refer your company to their friends and family.

practicing and applying the L.A.S.T approach will significantly improve the relationship with you and your clients. LISTEN first do not interrupt, remember the client may be emotional or upset. APOLOGIZE for any inconvenience they have suffered, then you can begin to SOLVE their problem in the appropriate way. After you have completed tha job and the client is satisfied with your work THANK them for allowing you to help them and for using your services.


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