Great customer service is a must for a janitorial cleaning company because our customers are people too.  Bottom line, to truly master excellence in janitorial cleaning, a company must master great customer service.  

     The keys to great customer service are:

1)  You have to listen to the customer to find out exactly what they think makes a building clean and well maintained.  Each customer and facility have their own different needs.

2)  You want to document notes to remember the key elements about their Industry, facility and even the individual them selves to help you to meet and exceed that particular Customer's needs.

3)  Continually maintain open communication with your customer so that concerns or problems can be identified and resolved quickly.  The reason for this open communication is because you do not want your customer to look somewhere else for excellent service while all this time you could be providing it with GREAT CUSTOMER SERVICE.

     All IJCSA members are fully committed to putting the Customer first and Great Customer Service is priority with us.  For Great Customer Service from a IJCSA Member look at this http://ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service