Customer service is the leading cause of repeat business for A Plus Janitorial Services and other IJCSA affiliates. Going above and beyond in this area makes all the difference in the world for yours and our customers. When we can be aware of exactly what our customers want and need, it puts us ahead of the game and make our clients elated! Every customer wants to be heard so when we approach them with a smile, confident eye contact and a positive comment, they feel engaged and assured that they are being listened to.

IJCSA affiliates like to create solutions to client concerns as well. Listening is one thing, but taking it to the next level and solving the problem lets our customer feel taken care of. We always follow up with our clients after a situation and make sure their experience was good. Whether it is a phone call or an email, that personal touch can really mean a lot. This lets our customer see our effort and commitment to communication. If we can keep these things in mind, we can always be sure to exceed customer expectation.