Picture this: A fun store you regularly go to. You walk in, always greeted by the long-time employee with an "Oh hi!!" and an excited wave. "Good to see you again, how've you been??" 

This greeting genuinely fills you with a warmth that says "This person is a friend, I love this store! Let's have a good time and maybe get a couple things!."

Now picture this: Same store, same products you love, but no greeting. You walk in expecting a fresh "Hello!" only to be ignored. The employee heard you come in, but continues to do their busy work without acknowledging your presence. You recognize it feels different and you only spend a few minutes in the store without buying anything. 

What’s the difference between the two? It’s not just the greeting, it’s the Love that that first example’s employee presents, compared with being ignored in the second example. Adding a touch of love with every interaction will boost your client's attachment to your company. It is not enough to say “Hi Welcome” then go back to work. Especially if there’s only one customer in the store. It is your responsibility and opportunity to show this person it is a safe place to spend their money as well as an exciting place to be, regardless of what you sell.

IJCSA employees are identical to the first example’s explanation of great customer service. Regardless of what's happening internally, When a customer walks into the door, we halt our process to acknowledge the potential customer. At IJCSA, we know that putting the customer’s priorities first is the key to making a solidified sale and a happy relationship with our customers.

What happens at IJCSA when we do not live up to your expectations? Full acknowledgment of our mistakes and a passionate effort to repair the damage. A group effort to retain your happiness with a clear goal to provide exceptional service by adding that touch of love to each and every customer interaction.