It is no secret that regular cleaning products have the potential to create harm within humans and the environment. Green cleaning on the other hand is the best way to go about cleaning for your business and for your customers because of the benefits that come along with it. With regular cleaning products, there are chemicals within it such as irritants that could do damage to the skin, lungs, and eyes if they are misused. 

It is the best way to go about cleaning through green cleaning because of the benefits that comer along with it. The main benefit being that the health of you and your employees is maintained with the proper knowledge and training received for green cleaning. For example, one product known to cause irritation to humans is chlorine bleach. This chemical has the potential to do some real damage if used. Green cleaning has good alternatives compared to chlorine bleach so that the dangers are not present

Another example of a dangerous everyday chemical used in regular cleaning is isopropyl alcohol, which can be found in glass cleaners. It is no secret that isopropyl alcohol has the power to irritate skin, eyes, nose, and throat if mishandled. Green cleaning products also have an alternative to this chemical so that you, your workers, and the environment stay safe while you work. 

Some all-purpose cleaners can also include 2-butoxyethanol which can cause headaches, confusion, and irritation to the human senses if mishandled by your or your employees. Green cleaning products do better by providing something else to do an even better job of cleaning while you and your employees steer clear from the harmful damage of these chemicals.

Sodium hypochlorite/chlorine found in some bathroom cleaners can also do some harm to you and your employees since it could severely irritate your skin, cause eye damage, and cause shortness of breath. Green cleaning products available to you can eliminate the need for using harmful chemicals and do a better job overall!

Chemical Information

Green Cleaning Directory

As someone that has been a cleaner for over 10 years, I have noticed that this job requires a high level of exceptional customer service to become and remain successful.  This may seem simple, but having the tools in your arsenal to help with valued customers helps a great deal. Below I have listed the 7 essential tips in helping provide great costumer service provided by David Brownlee. https://youtu.be/tn0veQ7_stI?si=4BJBQWy2dpAaic1h 

Here are some essential tips to help guide valuable customer service experiences.
     First off, it is imperative that your client feels heard. If they have an issue, let them vent to you. Do not interrupt them thinking you need to defend yourself and your company right off the bat. Listen to your clients if they need to let you know how they want things handled, or if something was handled improperly. Even if it is something positive, let them tell you. Sometimes it’s even hard to take in compliments, and we can be quick to pass it off without taking time to appreciate someone’s praise. 
    You also want to let your customers feel understood. There is nothing worse than feeling like what you’re saying to someone is going in one ear and out the other. This means when someone gives you information you can ask questions and repeat back the question. Making a customer feel cared for is very important. You can do that by not rushing them or having body language that suggests you're Uncomfortable and busy like looking at your phone and watch. 
   There is an acronym called S.E.C which stands for SMILE, EYE CONTACT, and COMMENT. smiling is a great way to acknowledge someone and let them know you are friendly and mean no harm. Eye contact sends a message of confidence and that you are paying attention to what they are saying, and to comment implies that you having computed the information they are telling you and that you. 
  Clients want to be acknowledged. This means that if they have a concern, you take the time to put yourself in their shoes. Really take a moment to hear them out. Sometimes that acknowledgment is all that is needed to ease someone’s discontentment. Take it one step further and truly empathize with the client. This means understanding how they feel. If it’s possible, try to find a solution for the problem. This may mean going back to the home or office and spending some time to fix an area that was not cleaned correctly. It may even be an option to give the customer a refund. Obviously this is not the number one solution as we want to have lucrative business, but if that ultimately solves a problem that needs fixing, then it may need to be done. Always be willing to come up with some sort of solution. This may be giving an extra 2 hours free on the next visit, or a 20% off coupon for the next 3 cleans. Be creative and see if it helps ease the strain in an unhappy client. Once you clarify the situation with them hopefully they will be satisfied with your need to please them and to not just leave them high and dry.  You would be surprised at how many people don’t beee a full refund to feel better. Even a promise to make a note for next visit can help make them feel like you will take extra care and what they say is important to you. 

lastly, an essential tip for all Customer Service Reps is to follow up with their customers! This may look like an email or text message after a clean, or it can be a phone call. It is super important to give customers a chance to let you know if things went well or if they had a few concerns. If they are dissatisfied, they may not become a repeat customer if you don’t give them that follow up. it gives them a chance to give you much needed feed back that can help you for your next customers. 
Some great follow up tactics are Drip Campaigns. These are emails that can be weekly, monthly, or even annually, that offer coupons, and/or surveys. This helps keep a line of communication always open and readily available. 

All in all, the best advice to give is to treat people the way you would want to be treated if the tables were turned and the were on the other side of the table being the customer. Always Remeber SEC, smile, eye contact, comment. This goes a long way. Take time to listen to people and don’t things to heart if your ego gets hurt due to criticism. We are professionals and we can do this ! 

Are you looking for a cleaning company for services? Look no futher , The International Janitorial Cleaning Services Association (IJCSA)  they are the  place to find excellent services, they have the top of the line customer service and always are there for their customers needs.

They have the best directory and are always will to help if you need anything or have questions.

Always a one stop shop with IJCSA when looking for anything related to the cleaning industry. check out their link ijcsa.org 

Do you know the affects that the ingredients in your favorite commercial brands of cleaning solutions can have on your health? Many solvents and petroleum-based chemicals found in cleaning products like degreasers have been shown to affect things such as sleep, memory, concentration, and even cause personality changes. Not only that, but sodium hypochlorite (household bleach) that many people use to clean areas of their home is not only toxic to human health, but it also damages aquatic life and wildlife as it escapes into the environment through water treatment plants and individual residential sewer systems. 

When searching for a professional cleaning service for your home or commercial facility that truly cares for your health and the environment, partnering with IJSCA members that offer green cleaning services is the way to go. IJSCA green cleaning members don't just care, they take action to protect your health and the environment by using natural cleaners and reusable cleaning products like bottles and cloths. Not using single-use cloths and spray bottles reduces the amount of waste that goes to the landfill and can take hundreds of years to degrade. Using natural cleaning solutions greatly reduces the risk of adverse reactions, is safe to use around pets and children, and doesn't leave your home or business smelling like a hotel pool.

Trusting in IJSCA members that provide green cleaning services to keep your home exceptionally clean, with your health and the environment in mind, will be one of the best decisions of your life. You can find our reliable and eco-friendly professionals through this link https://www.ijcsa.org/Green-Cleaning-Services

Are you tired of looking for the perfect carpet cleaning service? Look no further! At IJCSA, we understand the importance of maintaining clean carpets and rugs in your home or business. Our members specialize in professional carpet and rug cleaning, utilizing state-of-the-art equipment and eco-friendly cleaning solutions to ensure a thorough and safe cleaning process. Whether you're dealing with stubborn stains, pet odors, or just in need of routine maintenance, our certified members have got you covered. Experience the difference with IJCSA members and enjoy fresh, clean carpets that enhance the beauty and comfort of your space. Contact us today to schedule your next carpet cleaning appointment! https://www.ijcsa.org/Carpet-Cleaning-Directory 

As a cleaning professional, we can be placed into situations where we are exposed to bloodborne pathogens. It’s important to know how to protect yourself and your employees to prevent exposure. Once exposed, you are subject to become infected with Hepatitis B and/or HIV as just some examples. 

Hospital workers are not the only individuals who are at risk of exposure. Anyone who cleans up bodily fluids such as vomit, blood, or saliva or does laundry is at risk of exposure due to hazardous materials that may be in the covers or on the clothes. Most exposures is through contact of the mucus membranes in the nose or mouth or through breaks in the skin. 

It is very important to follow universal precautions. One precaution is to wear protective gear at all times when cleaning and to assume all bodily fluids are infected. It’s also wise practice to wash your heads before touching your face, smoking, eating/drinking, or applying lip balm. It’s important to have a system in place such as color coding or labeling laundry. It’s your job to clean the area properly so that no one else will be exposed. Never manually smash down trash. Avoid splashing and splattering while cleaning. Dispose of all PPE in properly marked containers. Disinfect any equipment used to clean the area. Again, wash your hands thoroughly. 

If you feel you have been exposed, contact your supervisor and your doctor. Be sure to pay attention to your body and check for any symptoms for the infections. 

In the work place janitors and janitorial staff are very important to keep all facilities clean from germs diseases and hazards.

Office buildings , medical, hospitals factories without janitorial services work places would not be cleaned, the staff working in these places are not properly trained to keep the work place free from germs and cleaned properly. As well as construction sites , when building new construction the proper cleaning before it is handed to the owner is very crucial. 

Janitors need to get more credit as it is a very hard job to clean and learning the correct way to clean and to sanitize for a germ free environment for all involved.

Many commonly used cleaning chemicals pose serious health risks to both you and your loved ones. A responsible cleaning company should be committed to safeguarding your health and the environment by offering natural green cleaning products and services that are free from harmful chemicals. Providing this as an option gives customers the control to understand what is being used in their homes and how it effects the world around them. 

Traditional cleaning chemicals often contain toxic ingredients such as ammonia, chlorine, and phthalates, which can have adverse effects on respiratory health, skin irritation, and even contribute to long-term health issues like asthma and allergies. Moreover, these chemicals release volatile organic compounds (VOCs) into the air, leading to indoor air pollution and exacerbating respiratory problems. By switching to natural green products, you can eliminate these risks and create a safer, healthier environment for your family or employees.

Green cleaning products harness the power of natural ingredients like vinegar, baking soda, and essential oils to effectively clean and disinfect without the need for harsh chemicals. These eco-friendly alternatives not only provide a thorough clean but also leave behind a fresh, natural scent, rather than the artificial fragrances found in many conventional cleaning products. By removing chemical odors you can still maintain a clean, refreshing environment that promotes well-being and peace of mind.

In addition to protecting your health, choosing green cleaning products also benefits the environment. Traditional cleaning chemicals contribute to water and air pollution, harm aquatic life, and deplete natural resources. By opting for natural green alternatives, you can reduce your carbon footprint and minimize your impact on the planet. One small choice can promote a cleaner, more sustainable future for generations to come.

By utilizing a company from the IJCSA's Green Cleaning Directory, you not only gain access to high-quality green cleaning products and services but also join a community of like-minded individuals committed to making a positive difference. Training provided through the IJCSA shows dedication to environmental responsibility and a commitment to exceed your expectations with every clean. Make the switch to green cleaning today and experience the difference it can make for your health, your home, and the world around you. 

When an individual begins their search for a cleaning service, there are a few things that factor in to what type of business they ultimately want servicing the home they've spent so much time and effort on.  People want a trustworthy and reliable cleaning service that exceeds their customer service expectations, knows how to safely use cleaning products that won't cause harm to them, their property, or the loved ones in their home, and take proper precautions when handling potentially infectious materials.

After doing their research, they'll find many advantages to hiring a cleaning company that has passed the IJSCA Residential Cleaning Certification. The industry professionals of IJSCA are well trained in the things that matter, like customer service. They'll get a friendly cleaning service that truly cares about customer needs, provides exceptional results, and can offer solutions to any issues that may cause the customer to not be 100% satisfied with the service they've received. 

Not only will the individual find great customer service with cleaning companies that have received their IJSCA Residential Cleaning certification, but they'll get reassurance in knowing that the cleaning professional they're entrusting their homes and well-being to are thoroughly trained in chemical hazard information.  IJSCA residential cleaning specialists are well-informed of the proper use and health risks associated with a wide array of cleaning chemicals.  The individual can trust that IJSCAs RCSs will keep the health and wellness of their family at the forefront of their mind when choosing and using cleaning products in their home.

Another key advantage of hiring a professional cleaning business that has passed the Residential Cleaning Certification through IJSCA, is that individuals with health issues that may require the use of needles/syringes can be assured that our cleaning professionals have extensively trained on potentially infectious materials.  Not only does IJSCA train its cleaning professionals on the health risks associated with bloodborne pathogens, but also on the proper precautions to take to avoid exposure.  Furthermore, we're informed of the actions to take in the case of accidental contact with potentially infectious material.  Our safety as well as the individuals is of the highest priority when providing professional cleaning services.

In conclusion, there are many advantages to hiring a professional cleaning company that has passed IJSCA's Residential Cleaning Specialist Certification.  Individuals that are in search of excellent cleaning services that will keep their family's health and well-being in mind when using chemicals, that exceed expectations and truly care about their needs, and that can keep themselves safe and informed while providing services to homes that could potentially put them at risk of exposure to disease; need to look no further.  Professional cleaning businesses that have completed their Residential Cleaning Specialist Certification though IJSCA offer superior advantages to individuals looking for a cleaning service that provides everything they need in comparison to non-certified and unprofessional cleaning companies.

As a manager of a commercial cleaning company, it is essential to have a thorough knowledge of bloodborne pathogens. Bloodborne pathogens are microorganisms that can cause diseases and infections. These pathogens can be present in blood and other bodily fluids, such as saliva, urine, and feces. As an employee, you may come into contact with these fluids, and you need to know how to protect yourself from these pathogens.

Knowing about bloodborne pathogens can help you take the necessary precautions to prevent infections from occurring. As a cleaning employee, you may be cleaning up after accidents or spills that contain blood or other bodily fluids. If you are not aware of the risks that these fluids pose, you may be putting yourself and others at risk of infection. Knowing how to handle these situations safely can help prevent the spread of disease. In addition to protecting yourself, knowing about bloodborne pathogens can also help you protect others. If you see a spill or accident that contains blood or other bodily fluids, you can take the necessary steps to clean it up safely and prevent others from coming into contact with the fluids.

By taking these precautions, you can help prevent the spread of disease and keep everyone safe. In conclusion, knowing about bloodborne pathogens is crucial for cleaning employees and staff members. It can help prevent the spread of disease, protect yourself and others, and ensure a safe and healthy work environment.