Creating good habits when encountering bloodborne pathogens can be a matter of life or death. It is important that we have and understand the best practices around the exposure to HIV and HBV. The pathogens can be found in human body fluids and are easily transmitted if handled carelessly. 

There are several ways to protect yourself and the customer when cleaning. Preparing yourself to encounter these pathogens should start with Personal Protective Equipment. PPE supplies come in the form of gloves,  masks, and eye goggles. These items limit exposure to the existing bloodborne pathogens. In addition, disposing of contaminated items such as, needles, swabs, etc. in the proper receptacle is vital to eliminating potential exposure. These containers should be easily identifiable by labeling and color coding. 

Every employee should be provided education on bloodborne pathogens, the PPE to prevent contamination of blood pathogens and the access to testing and treatment if exposed to bloodborne pathogens. This information will keep each employee and customer safe when encountering bloodborne pathogens. 

 

The last 4 years Lucky7even Spotless has been using green products. We are Green Clean Certified received our training from IJCSA. With our green program you will know that there will be no toxic smells or pollution left in the air quality of your home. All products are natural, non-toxic and environmentally friendly. Going Green does a lot more then you think and intend, with that being said you are also helping your neighbor and community. When I noticed all of these perks that comes with this program I instantly jumped on ship. We clean as if it's our own home!

Green products don't use harmful ingredients. Ingredients like formaldehyde, thiourea, pathalates and ammonia are ingredients you should look out for many of these ingredients are skin or lung irritants and some are even carcinogens. The one thing about using Green products they come with a more expensive price then everyday cleaning products. It also may take a little more work than the toxic chemicals. The pros to green cleaning is knowing your not going to damage any of the surfaces in the home or office overtime like the traditional products can. They are also better for the environment if using something that goes down the drain. What goes in our water and food system eventually comes back to us!!! They also don't have any harmful effects if you accidently come in contact with them to your skin or eyes.

Going Green Is Always Better!!!

Find Professional Certified Green Cleaning Services Here 

H & A Causey Cleaning Services LLC take pride in cleaning the homes of our clients by ensuring an healthy, safe and clean environment. Thanks to the International Janitorial Cleaning Association providing us with cleaning tips and keeping us up to date with the universal precautions to lower our risk of infectious diseases. This make it easier for Causey Cleanings LLC to do our job efficiently and productively. Looking for a cleaning service through the IJCSA Maid Directory you will be able to find hundreds of qualified cleaning services to meet your expectations.

H & A Causey Cleaning Services LLC provides residential cleaning services that includes disinfecting and sanitizing all areas of the home. Every customer or potential customer will love to have a maid service that they can trust in their homes. This also bring comfort to clients knowing that a maid service from IJCSA are certified to properly clean and are aware of infectious diseases. For example, the cleaning companies here are certified in Chemical Hazards, Blood Borne Pathogens and Green Cleaning. We have the training and knowledge to tackle any cleaning challenge we face.

HINTS TO FIND THE PERFECT CLEANING SERVICE FOR YOU!

• 1.      Cleaning service should be certified in the service you want
• 2.      Cleaning service should be insured
• 3.      Cleaning service should have great customer service skills
• 4.      Cleaning service should have all the cleaning products to clean your home

Please find your cleaning service here:

https://ijcsa.org/House-Cleaning-Services

We at The Clean Clean Crew take pride in being certified by IJCSA as a Green Cleaning company.  We have the knowledge and experience in maintaining your company safe from hazardous chemicals used in every day cleaning products.  Here at The Clean Clean Crew our Green Trained Staff will use only Green products that are not harmful to you, your employees or your customers. 

We start by cutting out all aerosol spray products, air fresheners, anything containing chlorine bleach, dish washing or detergent liquid, dry cleaning chemicals, upholstery cleaners, furniture and floor polishers and oven cleaners.  Just to name a few. 

We now only will use cleaners that contain; baking soda, unscented soap, lemon, borax, white vinegar, washing soda, isopropyl alcohol, cornstarch, citrus solvent, and Trisodium phosphate (TSP) to name a few.   These solvents are not harmful and will do a great job cleaning.

The goal of the Bloodborne Pathogen StandarD is to establish guidelines for organizations to develop a program providing information, Training and equipment to protect individuals from potentially infectious materials.

It is important to understand what the hazards of bloodborne pathogens are, and what preventative measures you can take to protect yourself from exposure. The three main areas of protection include Attitude, Personal Protective Equipment and Housekeeping.

Pathogens are disease-causing microorganisms. Bloodborne pathogens are viruses or bacteria present in human blood and body fluids with can infect and cause disease in humans.

If anything the year 2020 has taught us, it is the importance of hygiene. With growing responsibilities, it has become difficult for many a household to maintain the cleanliness of their homes, whilst taking care of their day jobs and children. This is where the maid service comes into play.

House cleaning in the USA has relied upon the use of maid services by many families who appreciate the aforementioned fact. However, it is pertinent to understand that having merely any cleaner does not guarantee hygiene and cleanliness.

IJSCA is an association that ensures that cleaners are certified and educated in sanitation and safety protocols when using chemicals. IJSCA certified house cleaning services go through standardized procedures and training, which enable them to maintain high-quality hygiene standards and provide quality house cleaning through professionally trained cleaners.

Additionally, engaging an IJCSA certified maid service ensures peace of mind; knowing the service provider is reliable and can be left to take care of house cleaning independently. The IJCSA certified cleaners are also trained vis-à-vis Bloodborne Pathogens. This training includes lectures by medical professionals, ensuring that the cleaners are well educated and take the right safety precautions to not be exposed to or spread any lethal infections, such as hepatitis and HIV.

It is needless to say, trusting any service provider with your home and the health of your family requires that level of assurance and reliance. Nevertheless, it is recommended to consult an IJCSA member provider with your concerns and how they can satisfy your house cleaning needs.

Find Professional Certified House Cleaning & Maid Services Here

Providing excellent customer service means going the extra mile in making sure a customer is happy and satisfied with a company’s products or services. It also involves providing service to a customer in a timely, pleasant manner. In order to provide excellent customer service, one needs superb communication and problem resolution skills. Experts in customer services relations have further defined customer services as the assistance provided by a business and its employees to the people who use or buy its products and services.  Customer service can range from assisting customers with purchases to solving their problems online or helping customers in choosing the right chemicals to clean their homes or businesses. Customer service professionals are responsible for making sure customers have a good experience and fulfilling their needs.  This is a skill set that employers value, so developing a company’s customer service skills can help it to advance and give it competitive advantage. All of the above definitions are experienced in the services offered by the most trained and ready to deliver Janitorial companies found in the database of the International Janitorial Cleaning Services Associationhere https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service

Good customer service consists of a set of attributes that a particularly Janitorial competitive advantage over their competitors. Let us look at some of these attributes in order of their importance that are part of the Customer Services Certification offered by IJCSA.

• ·     Be friendly 

The most important rule in providing excellent customer service is to be friendly and the Janitorial companies that are members of IJCSA understands this principle more than any other group worldwide due to their exposure to IJCSA’s suite of certification courses.  

• ·     Respond in a timely manner

Particularly for Janitorial companies’ that can boast of their membership in IJCSA timeliness of responses is no second nature. Customers appreciate a speedy response to their inquiries, especially when they have a request that is time-sensitive and every member of the IJCSA fraternity knows this. Finding a janitorial company in the IJCSA database is not difficult and when you do, you will find that they all have been adequately positioned and trained to deliver the best customer services in the janitorial industry. You will find them here: https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service

• ·     Know your product or service

One of the common issues overlooked by many Janitorial companies surrounds the in-depth knowledge of every aspect of the product or service being sold. But this will not be the case when dealing or engaging janitorial companies listed as member of IJCSA. You will find that your customer experience will meet and exceeds expectations. Every member of the organization understands and sell their products and services with confidence and in-depth knowledge. You can find them here: https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service

• ·     Listen to your customers

Listening is probably one of the simplest and most effective ways to provide excellent customer service. Sometimes customers just need to be heard. Regardless of how well or how good you think you know the Janitorial industry and the reliability of the services you offer, a customer may present a problem or make an observation you didn’t consider. Listening attentively gives a good customer services provider the ability to assess and analyse what is being said before answering. Janitorial companies that are privileged to be members of the IJCSA have built their companies understanding this key principle.

• ·     Always Say thank you

Saying thank you, saying thanks for calling or thanks for soliciting our services are not difficult gestures and they go a long way. IJCSAhave for the 16 years they have existed consistently thanked members for joining the Association and companies that are members of the Association have demonstrated their thankfulness to their loyal customers in a number of innovative ways. IJCSA members are well trained in customer services and have done well in the janitorial industry to thank their customers. Relative to excellent customer services particularly in the Janitorial industry, encouraging feedback is crucial. Asking for feedback allows you to sharpen your services and make it better. This is the standard operating procedures for Janitorial organizations associated with the IJCSA.

Finally, The International Janitorial Cleaning Services Association known around the world as IJCSA was formed to represent a lucrative and rapidly growing janitorial industry. IJCSA’s database comprised of custodians, janitors, residential cleaners, small family run businesses, medium sized cleaning firms, and large cleaning and janitorial corporations with several locations. The IJCSA is no fly-by-night organization. Apart from representing one of the fastest growing industries worldwide today IJCSA has been training professional women and men online longer than anyone else in the industry. To build this type of reputation doesn’t happen overnight. To have such a large database of Janitorial companies of all sizes demonstrates the level of commitment and excellent customer services over the years. Emerging from just seventeen (17) with humble beginnings to currently training hundreds of persons around the world in areas that are deemed critical to the continuing survival of the industry is commendable.

But the IJCSA is not a perfect organization but its timely responses to members inquiry, its appeal to members to make suggestions and assist each other’s development, its forums to help stimulate ideas or even to find answers for commonly asked questions are commendable. It greetings and introductions and the services it offers to members without additional cost cannot be compared with all of the other janitorial associations existing today. This is what makes the International Janitorial Cleaning Services Association such a dynamic and reputable organization. They provide the most affordable premier cleaning training &  janitorial certification programs available online today, including the master certification course, bloodborne pathogens, green cleaning, and numerous other prestigious certification programs. We help our members grow by identifying new opportunities, providing support, strong advertising & marketing programs, and connecting them to the most up to date training available. IJCSA can be found here: https://www.ijcsa.org/

Cleaning Company Name: Firebrand Cleaning Service LLC.

Author: Roschey Brantley

Postlink:

May 11,2020

International Janitorial Cleaning Association Educates Members Have Superior Customer Techniques:

International Janitorial Cleaning Association Members provide superior customer service. Therefore Firebrand Cleaning Service LLC. has learned to Implement the six steps to ensure the standard of excellent customer service is provided that is set by International Janitorial Cleaning Association. International Janitorial Cleaning Association requires a virtual instructional module, by David Brown Lee in order to receive a certification. The Module teaches six steps to good customer service: first be aware of the three things every customer wants, second implement  S. E. C, third be empathetic when listen to all customers, fourth create solutions for client issues, fifth clarifying the solution, sixth follow up with all customers.

First be aware of the three things every customer wants. The three things every customer wants, are to be heard, to be understood and to be cared for. So, Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Member understands every customer wants to be heard. Thus Firebrand will take extra time, so customers can express feelings. Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Members recognize every customer aspires their needs to be comprehended and that it is our job to understand the customer’s needs. Finally, every customers desire to be tended to. Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Members tend to every customer, expressing our concern for each customer. Second all International Janitorial Cleaning Association Members implement S. E. C to ensure excellent customer service is provided.

Second all International Janitorial Cleaning Association Members implement S. E. C at the beginning of all customer interactions to ensure excellent customer service is provided. S.E.C is an acronym for smile, eye contact and comment. Begin with a smile, greet people with a genuine smile, International Janitorial Cleaning Association thinks genuine smiles are contagious. Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association wants all members and customers to have a smile. Henceforth, after providing a smile, all International Janitorial Cleaning Association Members engage in eye contact with customers. Engaging in eye contact with customers demonstrates that IJCSA Members are alert and ready to participate. After, implementing a smile and eye contact, make a comment to engage with a lighthearted conversation. For example, the weather, sets a friendly tone for the rest of the conversation between IJCSA Members and customers. Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Member will implement S. E. C at the beginning of all customer interactions to ensure excellent customer service is provided then followed by, a third method of being empathetic when listening to a customer.

Third, Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Members implement being empathetic when listening to a customer. Empathy is the ability to understand and share the feelings of another. Demonstrating empathy while listening to a customer will confirm that you care. Pausing and listening to the customer confirms that Firebrand Cleaning Service LLC. as a member of International Janitorial Cleaning Association are addressing the correct issue. When a company is being empathetic when listening to a customer allows for a solution to be developed.

Fourth, Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Members will create solutions for the issue that a customer may have. International Janitorial Cleaning Association and David Brown Lee have provided conflict solution tools for International Janitorial Cleaning Association Members to create solutions. International Janitorial Cleaning Association recommends using five different methods.  Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Members uses the five methods to reach a solution, by consulting company policy, looking at customer invoices, looking at customer history, being creative with a solution and if no solution can be found to provide a refund. Implementing the tools that International Janitorial Cleaning Association will result in a solution. Then once a solution is reached the solution should then be clarified with the customer.

Fifth Firebrand Cleaning Service LLC. as an IJCSA will clarifying the solution to ensures a hundred percent satisfaction rate. After finding a solution, Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Member always clarifys the solution with the customer. Reviewing the solution with the customer helps ensure that International Janitorial Cleaning Association Members and the customer have the same understanding of the problem and the approach that will be used to address the problem and what the result will be. After clarifying the solution Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association member will follow up with all customers.

Finally, sixth following up with all customers after clarifying the situation is a customer service technique to help develop Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association members brand reputation.  All International Janitorial Cleaning Association Member always want their brand to be viewed by others as dependable, trustworthy, and for customers to feel safe about purchasing International Janitorial Cleaning Association Member services. Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Member ensure everyone had a great experience, our repeat business, positive reviews, and word of mouth referrals are so valuable.  Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Member will follow up with customers by calling and asking about the quality of service. Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Member will also send an email saying thank you, to reinforce how grateful we are for a customer’s business.

Six steps to good customer service are practiced resulting in International Janitorial Cleaning Association Members superiority at customer service. Firebrand Cleaning Service LLC. has learned to Implement the six steps to ensure excellent customer service is provided. The Six steps to good customer service are practiced, first be aware of the three things every customer wants, second implement  S. E. C, third be empathetic when listen to all customers, fourth create solutions for client issues, fifth clarify, and sixth follow up with all customers. Firebrand Cleaning Service LLC. as a member of International Janitorial Cleaning Association has learned how to provide superior customer service.

        After watching the video and doing a little research, Bloodborne pathogen certification is very important. So many people can be affected by one person not being properly trained on how to clean and dispose of contaminated materials. This certification not only is good for working in healthcare, but anytime you may have to clean someones blood or body fluid anywhere.

         The universal precaution technique I think should be practiced at all times. Its basically treating everything thing as if it is contaminated and being extra cautious. I think applying that way of thinking every time you perform a cleaning minimizes mistakes and ensures that necessary precautions are being taking to limit exposure of Bloodborne Pathogens.

           I recommend this certification for all in the industry. I will be making sure all team members get this certification and implemented into. the way we attack or job.