Customer service is an art and a science of understanding what your customer needs are. Customer service means service that is personalized, service that provides connection to the experience, service that offers a solution before the customer asks for it and service that is fast. The great customer service starts here at www.ijcsa.org where you get training on various subjects. Reading member posts is a great way to learn on how to treat your customers.

"The customer is always right". This is an old saying that still carries a lot of weight today. Customers expects engagements with them to be personalized. If you see your customers as just another number then you will not be in business for long especially right now. When dealing with customers you have to be straight up with them e.g if you have a non-return policy you need to say it upfront. The days of reading in between the lines are long gone.

If you are looking for trained and certified cleaning service, go to IJCSA https://www.ijcsa.org/Janitorial-Service-Directory-Find-A-Janitorial-Service-JanitorialServices