Autonomy is the ability to make decisions on your own with­out having to go through endless red tape. Remember Chris at Best Buy? One of the reasons she loves working at Best Buy is her freedom to make appropriate decisions in her job. Research by Hackman and Oldham (1976) shows that when people have autonomy in their work, the job's motivating potential improves, which in turn impacts productivity and customer service. One of the great benefits of self-directed work teams is that individ­uals and teams take on decisions that supervisors would have made. This in turn frees up supervisors to actually lead.

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