Running a business is more than providing a service, crunching numbers, and getting paid. In fact, the most important quality of any successful business is its ability to make a lasting, and positive impact. As professionals in the cleaning industry we have unique opportunities to make an impact in the lives of our customers in a variety of ways. Here, however at IJCSA, we understand that our impact begins and ends with the interactions we have with our customers. Opportunely, our members are trained to understand the most important wants and needs of any customer and to reconcile any negative situations.

The formula to our customer service success is simple. Here at IJCSA, we put our customers first. Our members are aware of what any customer wants from a successful interaction. We hear, understand, and care for our customers needs, and further understand how to appropriately respond to and connect with people. Beyond being great listeners we empathize, and ensure our customers that they are understood and in caring hands. IJCSA members are masters at creating solutions. But what truly sets us apart is our determination to follow up with each customer, clarifying that we have met their unique needs and ensuring that they are happy with our service. It is no wonder our customers are loyal and our members are consistently reviewed as being the best in the game.