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 International Janitorial Cleaning Services Association

  Storm Damage Update 3/11/26  - We are experiencing high call volume. To find a certified water damage restoration service near you please click here. 


Featured members

Customer Service

11 Mar 2026 10:22 PM | Rachel Zenteno

Check out the members of IJCSA to meet your cleaning service needs! They are at the top of their game with regards to customer service, as each IJCSA member has been thoroughly trained on what great customer service means.

To IJCSA members, great customer service embodies listening to YOU, the client, making you feel welcome, valued, heard - which can be done through their eye contact, smiling, and engaging with head nodding, etc. The client (again, YOU) should also feel understood, by the IJCSA cleaning service professional summarizing your needs or concerns.

If any problems arise, you can rest assured that the IJCSA team will be apologetic, understanding, and will try their best to resolve the issue to your satisfaction. If the IJCSA employee cannot easily solve the problem, it will be escalated to their supervisor. 


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