At IJCSA, we believe that applying the great customer service is just as important as a spotless space. Our team is full of hardworking, dedicated professionals who take pride in every job no matter how big or small. We listen to your needs, work around your schedule, and ensure that your space is clean to perfection. With IJCSA, it's not just about cleaning- it's about the experience, a welcoming environment that makes a difference. 

When you choose us at IJCSA, you're not just getting a cleaning service-you're getting a team that truly cares about delivering top-notch results with a smile! we are respectful, detail-oriented, and always willing to accommodate special requests. We value your time, so you can count on us to be punctual and professional. Trust IJCSA to bring top-tier service with a smile- because cleanliness isn't just our job, It's our passion!

When it comes to keeping office spaces and homes sparkling clean, the choice between a green cleaning company and a traditional one using hazardous chemicals is clear. Green cleaning companies prioritize eco-friendly cleaners that are safe for the planet, while traditional cleaners often rely on products like Windex and bleach, which harm the environment. Windex, packed with ammonia and synthetic fragrances, releases volatile organic compounds (VOCs) that pollute indoor air and damage aquatic ecosystems when washed down drains. Bleach, with its sodium hypochlorite, creates toxic byproducts like dioxins that linger in waterways, disrupting wildlife food chains. By opting for eco-friendly cleaners, green companies drastically reduce the environmental toll, ensuring your office and home cleaning routine doesn't contribute to pollution while still delivering a pristine space. 

Health and safety are at the heart of why green cleaning shines. Traditional cleaning products like Windex and bleach pose serious risks to both cleaning staff, office workers and residents. Windex's ammonia fumes can irritate eyes, skin and lungs, triggering headaches or worsening asthma, especially in confined office spaces and small rooms in the home. Bleach is even riskier- its vapors can cause coughing, chest pain, or even neurological issues like dizziness in high exposures. Worse, if bleach mixes with ammonia-based cleaners, it forms chloramine gas, which can lead to severe respiratory distress. Green cleaning companies sidestep these dangers by using eco-friendly cleaners that are non-toxic and gentle, keeping everyone in the home and office breathing easy and safe, especially during flu season when clean air matters most. 

Accidents happen, but with traditional cleaning companies, they can be catastrophic. Hazardous chemicals used my most traditional cleaning companies increase the risk of dangerous reactions. For example, mixing certain cleaners can produce toxic gases like chloroform or hydrochloric acid, which harm the lungs and nervous system. These risks are amplified in busy offices where spills or improper mixing might occur. Green cleaning companies eliminate this worry by using eco-friendly cleaners that are safe on their own or in combination. This means no fear of accidental chemical disasters, making your workplace not just cleaner but inherently safer for everyone who steps inside. 

Clients today want more than just a clean space- they want sustainability. Green cleaning companies align perfectly with this demand by avoiding harmful additives like phthalates, which are often found in synthetic fragrances of common cleaning sprays. These endocrine disruptors can linger in the environment, posing health risks like hormone imbalances. Harsh cleaners, while powerful disinfectants, leave residues that may irritate sensitive individuals, from employees with allergies to visitors. By using eco=friendly cleaners free of such toxins, green companies appeal to anyone striving for eco-conscious spaces. This builds trust and loyalty, as clients see their value reflected in a cleaning service that prioritizes health and the planet. 

Finally, green cleaning isn't just better for the environment and health-it's smarter for the bottom line. Traditional cleaners come with hidden costs: they require careful handling, special storage, and strict disposal to comply with regulations, driving up expenses. Harsh cleaners' corrosiveness can also damage office and home surfaces over time, leading to pricey repairs. Green cleaning companies, on the other hand, use eco-friendly cleaners that are cost-effective, versatile, and safe for most surfaces, streamlining operations. With no toxic residues or special disposal needs, these products save money and reduce waste. Choosing a green cleaning company means investing in a cleaner, safe space that's efficient and sustainable without the hazards or traditional chemicals. To find a green cleaning certified company please visit the IJCSA registry here https://www.ijcsa.org/Green-Cleaning-Services 

Cleaners play an important role in maintaining safe environments, but their job goes beyond just tidying up. In certain settings, such as healthcare facilities or public buildings, cleaning employees are at risk of encountering bloodborne pathogens—diseases like Hepatitis B, Hepatitis C, and HIV that are found in human blood. OSHA's Bloodborne Pathogens Standard requires that cleaning staff receive proper training to handle these risks and keep themselves and others safe.

Training ensures that cleaning employees understand how to safely handle potentially contaminated materials, like sharps or blood-soaked waste, and dispose of them correctly. They must also be taught how to use personal protective equipment, such as gloves and masks, to reduce exposure risks. Additionally, employees need to know decontamination procedures to disinfect surfaces properly, following the right protocols to prevent infections from spreading.

Without this training, employees are more likely to accidentally come into contact with harmful substances, putting themselves and others at risk. Employers are required by law to provide annual training, and it's an investment that not only keeps employees safe but also ensures compliance with OSHA’s standards. By educating staff on bloodborne pathogens, businesses create a healthier and safer environment for everyone.

It is paramount for cleaning associates to possess comprehensive knowledge about bloodborne pathogens (BBPs) and the associated risks. In any environment, especially those serviced by cleaning professionals, there's a potential for exposure to infectious materials such as blood, saliva, and other bodily fluids. Understanding what BBPs are, how they are transmitted, and the severe health consequences they can pose – including Hepatitis B (HBV), Hepatitis C (HCV), and Human Immunodeficiency Virus (HIV) – is the first critical step in ensuring both employee safety and the well-being of building occupants. Proper training equips staff to identify potential hazards and react appropriately, minimizing the chance of accidental exposure and subsequent infection.

A cornerstone of BBP safety in the cleaning industry is the consistent application of universal precautions. This concept dictates that all human blood and certain body fluids should be treated as if known to be infectious for HIV, HBV, and other bloodborne pathogens. This means that cleaning staff should always assume that any blood or bodily fluid they encounter could be contaminated, regardless of whether a client or patient has been diagnosed with a BBP. Implementing universal precautions involves a set of stringent safety practices, including the use of personal protective equipment (PPE) like gloves, eye protection, and gowns, as well as meticulous hand hygiene and the safe handling and disposal of contaminated sharps and waste.

Beyond personal protection, adherence to universal precautions and a thorough understanding of BBPs are crucial for maintaining a safe and sanitary environment for everyone. Cleaning staff are on the front lines of infection control, and their informed practices directly contribute to preventing the spread of diseases. Proper cleaning, disinfection, and waste management protocols, guided by BBP knowledge, reduce the risk of cross-contamination and ensure that facilities are safe for clients, customers, and other staff members. Ongoing training and regular refreshers are essential to keep cleaning personnel updated on the latest safety guidelines and technologies, reinforcing their vital role in public health and safety.

At the International Janitorial Cleaning Services Association (IJCSA), all the members are dedicated to providing outstanding customer service, always putting customers and clients first. Exceptional services is not just a goal, it’s our priority. With a commitment to professionalism, attentiveness, and genuine care, we ensure that every interaction reflects our high standards.

IJCSA provides training for their members to help recognize the desires of every client: to be heard, understood and to feel care for. Our members go above and beyond to create positive experiences, actively listening to customers, offering tailored solutions, clarifying concerns and ensuring thorough follow-ups with every customer.

The International Janitorial Cleaning Services Association (IJCSA) understands that exceptional customer service is the backbone of a thriving cleaning business. Our members have access to  training that recognizes the three fundamental desires of every client: to be heard, to be understood, and to feel cared for. This means actively listening to your needs, empathizing with your concerns, and creating tailored solutions for your unique cleaning challenges. From the initial smile, eye contact, and friendly comment, to clarifying the situation and following up after service, IJCSA members are committed to providing a seamless and satisfying experience.

Properly cleaning healthcare facilities is more than just wiping down surfaces — it’s about protecting lives. In hospitals, clinics, dental offices, and other medical spaces, the risk of spreading harmful pathogens is high. Patients, especially those with weakened immune systems, are vulnerable to infections, and even one missed step in cleaning can lead to serious consequences. That’s why medical cleaning isn't just a routine — it’s a responsibility. It involves disinfecting high-touch areas, using EPA-registered hospital-grade disinfectants, and following strict protocols that align with CDC and OSHA guidelines. Professional janitorial teams that specialize in healthcare cleaning understand this and treat it with the seriousness it deserves.

In addition to protecting patient health, proper cleaning supports the safety of healthcare workers and visitors. Bloodborne pathogens, bodily fluids, and other biohazards aren’t visible to the naked eye — but if not handled correctly, they can linger and create long-term risks. Proper healthcare sanitation protocols, including the use of PPE, color-coded tools to prevent cross-contamination, and detailed cleaning checklists, ensure that every room — from patient areas to exam rooms and waiting areas — is disinfected thoroughly. This not only helps prevent healthcare-associated infections (HAIs) but also builds confidence among staff and patients that the environment is safe and cared for.

If you’re looking for reliable professionals who truly understand the standards of medical facility cleaning, check out the IJCSA Janitorial Service Directory. Members of IJCSA are specially trained in infection control, safety compliance, and the specific needs of healthcare environments. We don’t just clean — we help create safer healing spaces. Whether it’s a hospital, urgent care center, or outpatient clinic, proper healthcare cleaning is essential to protecting health, maintaining trust, and keeping facilities in compliance with ever-evolving standards.

At the International Janitorial Cleaning Services Association (IJCSA), we know that great customer service is what keeps clients coming back. It’s not just about doing the job — it’s about how you treat people while doing it. Our members are trained to show up with a positive attitude, a strong work ethic, and a genuine desire to help. We believe in being professional, respectful, and responsive, whether we’re cleaning a home, office, school, or medical facility. Clients aren’t just another task on the schedule — they’re our priority.

What really makes IJCSA members stand out is our commitment to going above and beyond. We listen to what our clients need, pay attention to the details, and treat every space as if it were our own. Our members are proud to be part of an association that values integrity, accountability, and kindness — because at the end of the day, good service is about more than clean floors. It’s about building trust. Find an IJCSA-certified cleaning professional near you in the IJCSA Business Directory and experience customer care the way it should be.

IJCSA members can enhance their cleaning business by offering biohazard services, addressing high-risk situations like crime scenes and hazardous spills. With IJCSA's certified training, you'll master OSHA and EPA-compliant techniques, ensuring safe, professional handling of biohazard materials while building client trust. 

Adding biohazard services opens new revenue streams, meeting demand in healthcare, property management and more. IJCSA's cutting-edge protocols and certifications set you apart as a trusted provider, ready to tackle complex cleaning challenges with expertise.

Take the IJCSA's biohazard certification program today to expand your skills and contribute to public safety. Visit the IJCSA website to start offering these critical services and elevate your business. 

What is customer service and how is it important to a cleaning service industry? Its pretty simple, you don't need to be the retail service to stride for excellent customer service. Having great customer service skills is imperative to operating a successful cleaning business and encompasses many different facets. Members of the IJCSA partaking in the customer service have a broadened knowledge an expertise in providing that level of excellent customer service so that you know you're in good hands with your needs. Whatever that may be, the best place to visit would be https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service to find the nearest cleaning service in your area with a certified business to support your needs.

All organizations within the IJCSA with a customer service certification have been adequately instructed on the best practices in prioritizing customer needs and ensuring your encounter will be the best possible. Whatever your needs may be, you will find that they are identified in a quick and friendly manner to ensure that the job is finished to your satisfaction. Should there be any hiccups, you can rest assured that we will do everything in our power to make sure that your needs are correctly identified and rectified promptly. We stride here to make your project the easiest and most seamless transaction possible so you can have a worry free process!