“Sherry, what are your cleaners doing? I have asked several times to clean a specific area of the office and it is being overlooked each night!” How would you respond to this? Excellence in customer service is a primary ingredient to building trust and rapport with customers and the long term success of a cleaning provider.

Customers want their needs heard. When they identify what their pain points are, listen for full understanding. Once you understand what they need, make an effort to accommodate their requests and solve the problem. The following components make up the recipe for great customer service:

1. Be aware of your customers’ wants

2. S.E.C. - Smile, Eye Contact and Comment

3. Listen to your customers

4. Empathize with your customers

5. Create solutions for your customers’ issues

6. Clarify the situation with your customers

7. Follow-up with your customers

IJCSA provides its members with resources that equip them with the skills to put customers first! This all starts with proper training and certification. If you are searching for a cleaning provider that can provide the best in customer service and cleaning solutions to fit the needs of your business, visit https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service.