Customer service in the cleaning and janitorial industry usually starts with phone interaction with clients. Phones should be answered in a professional manner, with an appropriate greeting so the customer knows whom they are speaking with and get a good feeling right out of the gate. Upon meeting with clients a professional and neat appearance shows you are a serious company and that you value your clients. Clients should always feel that they are getting a good finished product. If a client is unhappy, it is very important that those concerns are addressed promptly and respectfully.

       The first meeting with a client to consult with them on their needs for the specific job at hand should be professional. The client should have your undivided attention. Clients are going to hire someone because their time is valuable and they need someone to help with a task they cannot set aside time to accomplish. As a industry professional this respect is shown by always being on time, cleaning with good time management and always returning calls in a timely manner. Making every client feel as if they are your first priority is not only good customer service it is also good business practice.

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