In any given area, there are hundreds of service providers in any given industry or profession. Many of these companies, or competitors, offer similar services, perhaps may be able to offer similar results from a technical standpoint, and may have similar, or even better, pricing. However, the single thing that can make a janitorial company stand out from the rest can be summed up in a single concept: customer service. How one serves their customers or clients is essential in every aspect of the business. From services provided to how we interact with our prospects and the ease of the process for them to go from prospects to customers. From the quality of our services to the relationship we maintain with our customers and vendors. Excellent customer service is paramount to the success of any janitorial service provider.

The companies associated with the International Janitorial Cleaning Services Association are committed to serving their customers and clients with world-class customer service. We consider our customers needs and addressing their pain-points rather than simply focusing in on our own agendas or script. Some key points to consider in maintaining excellent customer service may include:

• Be present: this may include how easy a prospect is able to find you or the process in which your current customers are able to communicate with your organization. Practically this may include, having current contact information through a Google listing, answering the phone, developing a simple website with a contact form and promptly replying to emails. Treating your customer with urgency only communicates care and an eagerness to serve.
• Be friendly: even when customers are dissatisfied or if we aren't able to provide the services required by a prospect, we must always maintain our cool and calm by addressing their problems as real issues that you understand. Professionalism and common courtesy can make you stand out from your competitors. Even a simple smile and taking the time to build rapport may break down walls of apprehension and build bridges of trust. 
• Be a student: learn your market, learn their needs, learn the language of that specific industry or corporate structure, be continually learning on ways to serve them and go above and beyond a transactional relationship into provided your customer's with additional and even unexpected value. This can be done by being sure you are joined with an association that prides itself in education and training so that you can offer high-quality services as well as excellent customer service. You can see many other companies who have already done just that by clicking the link here. The IJCSA and its affiliate cleaning companies strive to provide excellent customer service to stand out as the best-in-business to our communities and markets in need of our services.