Hi,

I am new to the cleaning business, and i am going to begin using green cleaning products at every job. I think this will be very beneficial to our company and our customers.

We are going to use simple green all purpose cleaner, and simple greens bathroom cleaner. They seem to be great choices, and will allow us to effectively start marketing ourselves as a green company.

IJCSA and it's members place great emphasis on putting our customers first and making them a priority. For that reason, we do not take that lightly. When we come in contact with our customers we have to be polite, professional and attentive. "Since first impressions goes a long way." All our IJCSA members can get ahead of our competitors by taking advantage of our certification courses.

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Picking a carpet cleaner that you can depend on and trust to do a great job can more often than not be a task by itself. Your time is valuable to everyone that is a part of the IJCSA community, let us show you. By choosing a Cleaner that is a part of our community you have taken a step in the rite direction of picking a company who has taken the time to be up to date in all of the cleaning techniques strategies and requirements for necessary to be a efficient and quality cleaner. Search here for quality cleaners in your area http://www.ijcsa.org/Carpet-Cleaning-Directory

   There is no doubt many strategies to carpet cleaning but I believe the key is to use tested and proven strategies and techniques that will work in harmony with your business and the customers home. Having a good strategy will be what can set you apart from the competition and be the factor in leaving a lasting impression on a customer by removing troubled spots/soils other companies were not able to remove too great customer service the client cant help but talk about.

Cleaning programs and strategies I believe will be most beneficial to my company will be those that give me the best chances to remove troubled areas in carpet or upholstery that are continuously an eye sore and bothering the client. I.E. high traffic areas, common spill from food and drinks, and pet stains which we all know are some of the most frustrating and common soils which surprising enough some companies, who I have actually been a part of were not able to remove most of the time which is a big reason why I started my company, to provide a more efficient service that i can be proud of the and the customer cant help but use me again and again. To achieve these goals you must have a solid strategy/program that keeps you prepared and ready for any situation.

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Are you looking to find a green cleaning service? You may ask what the benefits of a green cleaning service are, there are many benefits.  Great advantages include the fact that the environment is preserved through safe cleaning agents and recycling and also the abundance of health benefits that come with the avoidance of harsh chemicals. If you are looking for janitorial and custodial cleaning services that incorporate green cleaning please check out the Green Cleaning Services Directory for a provider near you.  

http://www.ijcsa.org/Green-Cleaning-Services

I plan on implementing great carpet care through my business by letting customers know that I have received excessive training on cleaning carpets and upholstery and that all my employees have as well too! I feel like experience and great consumer references are a great key in gaining a customers trust in knowing that you have successfully accomplished numerous carpet cleaning services and all customers have been satisfied.

IJCSA members are all well respected businesses who've taken the time out to go above and beyond ones expectations and to take the steps to receive extra training and certifications. Gaining a customers confidence and trust is a very important aspect of any company, and proving that you can deliver those things are very important as well.

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Our company takes advantage of many of its processes by incorporating recycling and reusing programs to maintain high standards of our green business. It is important to us. All chemicals and solution bottles are made with a high ratio of recyclable material and in turn is recyclable itself. Each month, on average, we recycle 15 pounds of plastics from our cleaning bottles alone. Our office uses a water dispenser to reduce plastic waste from disposable water bottles, but filling a thermos or coffee cup we have not only save money, but also positively reduced our waste. When bottles are used (out in the field) we have recycle containers at the office at the ready; this practice has allowed us to recycle just under 10 pounds of plastics. We do our best to have a paperless office. We reuse note pads and write on both sides. It took some time to get used to, but we have saved on trash and actual purchasing of the office materials. When applicable, and a cleaning solution has a “refill” option, we will opt for the low footprint refill bottle and follow instruction to mix in the original spray dispenser.

95% of our office set up, including a mini fridge, with the energy star logo and have automatic “turn off” features and sleep functions. We are not at the stage we can switch out our lighting, but we have slowly began to introduce LED, new generation bulbs, to reduce energy consumption. In addition, and many thanks to the Sarasota County Business Partner Program, we were able to install a new “green surge protector” which, let’s say on a computer station, recognizes that the computer is not drawing power and automatically turns off power to three other plugs. In this case we attached a printer and two monitors, which when not in use should not even use the trickle feature, further reducing power draw.

All of the products we use for business are certified green, organic, and / or green seal products. Not only do the homes and business we visit benefit from this, but so does the cleaning staff; being around chemicals and poison warnings should, in our opinion, be avoided. It is better for our health and our environment. 

More and more facility managers are making it a requirement for a company to be green clean certified. Being a green clean service is becoming an industry standard. Although many companies do offer their green clean services they do not implement it into all their clients and accounts. Green clean and eco friendly chemicals should be used by the industry as a whole. Please view the Green Clean directory to view a list of current companies who are certified in green cleaning.

To me good customer service is be able to listening to the customer to find out exactly what they think makes a building clean and well-maintained. Each customer and facility is different. From there I would document as well as remember key elements about their industry, facility and even the individual themselves to help the contractor to meet and exceed that particular customer's needs. We put customers and clients first, and customer service is a priority with us. Always try to continue maintaining open communication so that concerns or problems are identified and resolved quickly before the customer considers looking elsewhere for excellent service.

Good customer service is partly defined by the industry, but a large part of how your company defines it will determine what good customer service means to you. Good customer service is as simple as solving problems and offering solutions in an expedient manner. To others it means overall pleasantness and politeness from those who represent the frontlines of the company. One thing to keep in mind, there isn't a right or a wrong, because the factors of what makes customer service “good” also depend heavily upon what specific things a particular customer may hold valuable or their expectations from what industry competitors do. So the individuals that are helping the customer should just be professional, outgoing, and have a wealth of knowledge about the business. 

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All members of IJCSA are highly trained and qualified when it comes to making your carpet and upholstery look brand new again! Not only will they go above and beyond all of your expectations, they will treat you the customer with the respect and dignity you deserve. Knowing that you made the right choice on a company to fulfill certain needs you may have is a great feeling, knowing you were given fair and honest prices and quality service will make anyone happy! It's hard to come by honest and caring companies these days, so look no further check out our carpet cleaning directory http://ijcsacarpetcleaningdirectory.com.  All members are trained and offer great quality services!