Dear IJCSA Members,

As part of the International Janitorial Cleaning Services Association (IJCSA), you are not only a leader in professional cleaning but also a steward of environmental responsibility. Today’s clients, both residential and commercial, are increasingly seeking eco-friendly cleaning solutions that prioritize health, sustainability, and safety. To meet this growing demand, we encourage you to highlight your commitment to sustainable cleaning practices and promote your services through the IJCSA Green Cleaning Service Directory. This powerful platform connects environmentally conscious consumers with cleaning providers like you who use non-toxic cleaning products, biodegradable cleaning products, and other environmentally responsible cleaning methods. By joining the directory, you position your business as a trusted provider in the expanding green service economy.

How the Green Cleaning Service Directory Supports Your Growth

Finding the right green cleaning partner has never been easier, thanks to the IJCSA Green Cleaning Services Directory. This dedicated resource showcases cleaning companies that adhere to high standards of green cleaning, including the use of safe, plant-based solutions and sustainable tools like reusable microfiber cloths and low-impact equipment. The directory is frequently referenced by consumers looking for green cleaning services that align with their values of health and environmental protection. Whether you're a residential maid service or a large commercial janitorial contractor, listing your business in this directory increases your visibility and credibility. It signals to clients that you are not only professional but also committed to creating safer indoor air quality and reducing ecological footprints.

Elevate Your Brand with Green Certification and Industry Recognition

To further strengthen your market position, consider obtaining the IJCSA Green Cleaning Certification or Green Cleaning Master Certification. These credentials validate your expertise in green cleaning products and sustainable methodologies, giving you a competitive edge. As seen in posts like "Unlocking the benefits of Green Cleaning", certified professionals enjoy increased client trust, better business opportunities, and a stronger reputation in the marketplace . By combining certification with active participation in the Green Cleaning Directory, you amplify your impact. Join your peers, such as Reflections Cleaning & Maintenance, LLC, who proudly display their Master Green Cleaning Certification and connect with clients daily through our network.

Take Action Today for a Greener Tomorrow

The shift toward eco-friendly cleaning is not a trend; it’s the future of the industry. Consumers are actively searching for companies that share their values, and the IJCSA Green Cleaning Services Directory puts your business right in their path. Don’t miss the opportunity to grow, serve, and lead in this green revolution. Visit https://www.ijcsa.org/Green-Cleaning-Services today, get listed, get certified, and make your commitment to sustainable cleaning visible to the world. Together, let’s clean smarter, safer, and greener—for our clients, our communities, and our planet.

A good tell today of how a business operates is through Customer Service. Janitorial is a service based business where we are focused on providing quality to our partners through trust that they have in us. Open communication is key in this as we cannot fix a problem without knowing about it which comes to us keeping good communication with our partners. If they feel they aren't being heard and a problem is not being fixed then we are not providing them with the quality we promised them. By having great Customer service we will be able to understand these issues, be able to support our partners by listening to them and resolving any feedback they give us, and be able to stay true to our promise of quality and trust as we service their locations. 

As members of the IJSCA we represent this industry. If we cannot provide good services to our partners and do not have good customer service, then we do not deserve their trust. Members of the IJSCA can be accessed here at IJCSA Business Directory.

Customer service is crucial to any business in today's time, but especially in the janitorial sector, because you have to be able to sell and advocate for you cleaning company and actually show up and deliver what was promised or expected. Customer service provides open lines of communication, a sense of trust, transparency, a way to effectively communicate any concerns or issues, and the security of knowing that you can maintain communication when needed. Great customer service further provides support and assistance, increased customer satisfaction, a competitive advantage, and a positive perception of your business. All members of IJCSA understand the aim of great customer service and use this with all business practices. IJCSA offers great customer service that goes beyond the needs of the client by hearing the customer, understanding the customer's needs, and caring for the customer. This is accomplished by treating all clients equally and making sure they are completely cared for and satisfied.

IJCSA members take pride in providing great customer service, and are authentic in our approach to servicing clients. Our clients come first as they are the ones who help make our business successful. We treat each client with dignity and respect. Our members can be accessed using the IJCSA Business Directory. where you can rest assured that we treat customer service as a priority.

We’re proud to announce that Reflections Cleaning & Maintenance, LLC has officially earned our IJCSA Master Green Cleaning Certification! This is a big step forward for us and reflects our dedication to providing safe, effective, and environmentally responsible cleaning services. During the certification process, we learned just how many toxic chemicals are hiding in common household and commercial cleaning products—and how those chemicals can negatively affect the health of our clients, their families, pets, and even the planet. Through the course, we explored safer alternatives like vinegar, baking soda, hydrogen peroxide, and essential oils, which deliver great results without harmful side effects.

One part of the training that really stood out was learning about greenwashing—how some companies claim to be eco-friendly without actually doing the work. It made us even more committed to transparency and integrity in everything we do. We also gained valuable insight into non-toxic cleaning methods like steam cleaning, sodablasting, and how to reduce plastic waste by choosing biodegradable and reusable tools. It's not just about looking green—it's about truly protecting our clients, our team, and the environment.

As a Master Green Certified company, we’re excited to be listed in the IJCSA Green Cleaning Directory, where clients looking for genuinely eco-conscious services can find us. At Reflections Cleaning & Maintenance, LLC, we believe in going above and beyond—not just to make spaces sparkle, but to do it in a way that’s healthier and more sustainable. This certification is more than a badge—it’s a promise we’re proud to stand behind.

Prioritizing our customers and clients’ needs is crucial to whether we will keep an account with a happy customer relationship or lose an account due to poor customer service practices. Operating a janitorial or cleaning service is a wonderful opportunity to exercise extraordinary customer service skills. Having to deal with the public in any manner, professionalism and clarity in communication is always important.

We at IJCSA are a working group of diverse cleaning professionals who excel at professionalism, exceeding the expectations of our customers and clients. We are analytical people, solution driven members who enjoy challenges. Our goal is to support your home, your business, and your event space in the manner that will have you calling us again because we do the job right the first time. Furthermore, following up with our customers and clients is key. Ensuring every service request was honored by our qualified cleaning staff with integrity. If not, this follow-up communication presents the opportunity to rectify issues and schedule you for the next appointment. Your satisfaction is important to IJCSA, that is why we only provide you with the best certified cleaners for your region. IJCSA Members put our customers and clients first. We operate with the understanding that your satisfaction with our services is our priority. Therefore, we produce formidable customer service experiences every time. Please click on the link to check our directory at IJCSA Business Directory.  We look forward to servicing you.

Margot N Vargas 

Active Member IJCSA

Knowing about bloodborne pathogens help reduce the risk of infection, help ensure a safer work environment, help protect the employee and others in that environment, and receiving ongoing training and knowledge help employees comply with regulations and procedures required by the employer and law. Employees should know the impact blood borne pathogens can have on their health and if they are exposed they should know the procedures to take: report to their management immediately and seek treatment.  When dealing with bloodborne pathogens, employees should wear proper ppe, use proper cleaning and disinfection practices, and proper handling and disposal of the contaminated equipment/area.

Proper cleaning and disinfection are needed to help prevent the transmission of blood borne pathogens for anyone coming in contact with these microorganisms within the scope of their duties due to the life threatening impacts. It is the duty of all cleaning staff to not only protect themselves but others, which starts with proper education and knowledge regarding bloodborne pathogens. Providing training and knowledge allows staff to know the proper procedures for dealing with the safe handling of blood borne pathogens. Cleaning staff should understand the need to react cautiously  and effectively when cleaning blood borne pathogens to help reduce the risk of infection be removing them properly and safely from surfaces and helping to prevent them from spreading.

Proper precautions while dealing with blood borne pathogens allow employees to continue to promote a safe work environment and workplace for all involved. Knowing about bloodborne pathogens is life altering knowledge, its the difference between maintaining your health or putting your health in jeopardy. The training helps provide the skills needed when dealing with dangerous diseases. 

Hello, I am Green Clean Certified with IJCSA. I understand the importance of using Green Clean Products and the impact it has on the environment. 

I plan on implementing more Green Cleaning Methods in attempt to preserve the environment and reduce the risk of respiratory issues and other health consequences from using toxic chemicals. Moving towards green cleaning will ultimately improve the quality of life for the employees and occupants of our faculties.  

The knowledge I have gained with this training goes beyond just improving my work. I was also very surprised by the toxicity of some chemicals I use frequently at home such as fluoride in my tooth paste. I would have never considered that something toxic could be in something used to clean the mouth.

IJCSA Green Clean Certificate Course has helped me better understand the risk affiliated with certain chemicals. How to practice safer cleaning methods and how I can help educate those around me to be Green Cleaners!

Hiring a cleaning person or company that has successfully completed the IJCSA Residential Cleaning Specialist (RCS) Certification provides homeowners with a wide range of benefits that go beyond basic house cleaning. The International Janitorial Cleaning Services Association (IJCSA) has developed the RCS program to ensure that cleaning professionals are trained in the most effective, efficient, and safe practices for residential settings. This certification is a mark of quality, commitment, and professionalism, helping clients feel confident in the level of care their homes will receive.

One of the key advantages of hiring an IJCSA RCS-certified cleaner is their advanced knowledge of cleaning techniques and safety protocols. Certified professionals understand the proper use of chemicals, tools, and equipment to avoid damage to your home and belongings. They are trained to identify surfaces that require specific care—such as wood floors, marble countertops, or delicate upholstery—and know which cleaning solutions are safe and effective. This ensures that your home is not only clean but also well-preserved and maintained over time.

Health and hygiene are other major reasons to choose an IJCSA RCS-certified cleaner. These professionals are trained in sanitizing high-touch areas, preventing cross-contamination, and eliminating allergens and bacteria from your living spaces. This level of detailed, knowledgeable cleaning is especially important for households with children, elderly family members, or anyone with allergies or weakened immune systems. A certified cleaning expert will follow protocols that support a healthy living environment and reduce the spread of germs and illness.

In addition, IJCSA-certified residential cleaning specialists are trained in customer service and professionalism. This means they understand the importance of punctuality, communication, confidentiality, and respect for your personal space. Homeowners can expect a high standard of accountability and care, which leads to a more satisfying and trustworthy experience. Certification also ensures that cleaners are aware of industry best practices and stay up-to-date with evolving standards through ongoing education.

Lastly, by choosing a cleaner or company listed in the IJCSA Home Cleaning | Maid Service Directory, you are selecting a service provider that has gone the extra mile to demonstrate their dedication to excellence. It provides peace of mind knowing your cleaner is not just experienced, but also recognized and certified by a respected professional organization. In today’s busy world, hiring a certified IJCSA RCS member is a smart investment in your home, your health, and your time.

Properly cleaning healthcare facilities is not just about maintaining a tidy appearance—it's a critical part of infection control and patient safety. In environments like hospitals, clinics, surgical theatres, and long-term care facilities, surfaces and equipment are constantly exposed to harmful pathogens. Without stringent healthcare cleaning protocols, these spaces can become breeding grounds for bacteria, viruses, and other dangerous microorganisms. This puts not only patients at risk but also healthcare workers and visitors. Effective hospital cleaning reduces the likelihood of healthcare-associated infections (HAIs), which are a significant concern worldwide and can lead to prolonged hospital stays, higher medical costs, and even fatalities.

Professional medical cleaning services understand the importance of adhering to industry standards set by organizations such as the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). These standards cover everything from surface disinfection to the correct use of personal protective equipment (PPE) and the proper disposal of medical waste. Facilities that outsource their sanitation needs to experienced healthcare janitorial services ensure that their environments are not only visibly clean but also thoroughly disinfected to prevent cross-contamination. Using specialized equipment, trained personnel, and hospital-grade disinfectants, these services play an essential role in maintaining a sterile clinical setting.

If you're a healthcare administrator or facility manager searching for reliable janitorial services for medical facilities, consider exploring the Janitorial Service Directory. This comprehensive platform connects you with certified and trusted cleaning providers who specialize in healthcare environments. Whether you operate a dental clinic, rehabilitation center, or surgical unit, partnering with experts in clinical cleaning ensures compliance with health regulations and boosts patient confidence. Don't underestimate the power of cleanliness—proper hospital cleaning services are a frontline defense in promoting healing and safeguarding public health.

In the janitorial and cleaning service industry, great customer service is more than just showing up on time — it’s about delivering a reliable, consistent, and personalized experience that makes clients feel valued. Whether servicing a small apartment or a large commercial building, we understand that trust, professionalism, and communication are the pillars of our business. At Dust Busters Cleaning Services, we go above and beyond to listen to our clients’ needs, ensure quality in every task, and always leave a lasting impression of cleanliness and care. Exceptional customer service means treating every home and business as if it were our own.

All certified members of the International Janitorial Cleaning Services Association (IJCSA) uphold these same high standards. From residential homes to large office buildings, IJCSA members provide safe, professional, and eco-friendly cleaning with customer satisfaction as their top priority. Choosing an IJCSA-certified business means choosing peace of mind. Every service is backed by training, dedication, and a passion for cleaning excellence. At the heart of our mission is one goal: to serve our customers with integrity, responsiveness, and outstanding results.