One thing that determines a successful janitorial and cleaning business is great customer service, and IJCSA sets the gold standard in the field. It’s in our belief system that customers don’t just deserve clean toilets and floor tiles, they deserve peace of mind knowing that we genuinely care about their well-being and satisfaction. Our members are trained to put the customer first! From the first phone call to the last finishing touches. We define great customer service by not just what the customer sees, but also what they don’t. Whether it’s responding quickly to special requests, keeping them updated on our progress, or ensuring every detail is handled with care, all IJCSA members strive to go above and beyond to make clients feel valued and cared for.

What makes IJCSA members special? The dedication and passion our members bring to each job is what sets us apart. We don’t just meet the bare minimum, we build lifelong relationships built on trust, respect, and great service. If you’re in search of a janitorial provider that sees you as a partner, not just a contract, you can find them in the IJCSA Business Directory with over 1,000 businesses and counting that would be more than happy to help. Every listing in the directory is a company that takes pride in customer satisfaction, building trust, and delivering peace of mind with every job. Choose IJCSA, where great customer service always comes first.

It is essential for cleaning employees to have a proper understanding of bloodborne pathogens. Microorganisms such as HBV and HIV present serious health risks when employees are exposed to contaminated body fluids or blood during regular cleaning task. Bloodborne pathogen training allows employees to spot potential hazards, know and follow proper safety protocols, respond effectively to any incidents, which greatly reduces the transmission of illnesses.

OSHA's Bloodborne Pathogens Standard requires that all employers must provide ongoing training and have in place clear exposure control plans. This includes notifying employees of potential risk, supplying proper PPE gear, educating employees on handling waste and contaminated surfaces. Regular training refreshes knowledge, instills safe work habits, and enables employees to act quickly and effectively in the event of exposure.

Informed and well-trained staff foster a safer work environment for everyone. Adhering to strict bloodborne pathogen protocols not only protects employees but also helps maintain legal compliance and public health by preventing the spread of dangerous diseases.

Janitorial cleaners play a crucial role in maintaining cleanliness and hygiene in various environments, including schools, offices and healthcare facilities. Their work goes beyond mere surface cleaning; they help prevent the spread of diseases by ensuring that high-touch areas are sanitized and that waste is disposed of properly. let's not forget keeping everything well stocked. In an era where health and safety are paramount, the efforts of janitorial staff contribute significantly to creating safe and welcoming spaces for all.

The impact of janitorial cleaners extends into the economic and social realms. A clean environment enhances productivity, as employees are more likely to perform better in tidy and organized spaces. Additionally, janitorial services create job opportunities and provide essential emplyment to many individuals, contributing to the community's economic stability. Their dedication not only supports the local economy but also fosters a sense of pride and responsibility within communities.

In conclusion, the importance of janitorial cleaners cannot be overstated. Their contributions are vital to public health, economic stability, and community well-being. As society continues to navigate challenges such as pandemics and environmental concerns, recognizing and valuing the work of janitorial staff becomes essential. By appreciating their efforts, we can ensure that these essential workers receive the respect and support they deserve, highlighting their integral role in our daily lives.

Customer Service is Vital to any Successful Business

Customers are the heartbeat of every business and if not taken seriously, can be detrimental to the success of any business. You would think everyone would know the importance of customer service. I mean after all, we're all customers ourselves and have had our fair share of good and bad customer service experiences. If you're looking to start a business or already have one but need to master the skills of customer services, here is how we at IJCSA have mastered the skills by practicing and focusing on these essential tactics. 

Every customer is greeted with a combination of a smile and eye contact to be sure they know we are here to help and ready to engage. We listen to our customers. We know that every customer wants to be heard, and they want to know you care. This doesn't mean agreeing with them but if you listen, ask questions to better understand, and show concern this could be enough to stay, or get back on their good side. We like to acknowledge what they're saying, repeat it back to them to be sure we understand then empathize with their experience. This alone can be enough for them to stop pursuing their argument. If this isn't enough that's okay, this just means we have to be a little more creative make up for what could be a stain on our reputation if we don't right the ship. Sometimes you have to think outside the box and come to an agreement. After we've found the solution, we like to reiterate our plans to make things right with the customer to be sure this will be enough to satisfy them. Lastly, we follow up! This can be a phone call, via text, or via email. Checking in with your customers after a service or transaction can leave an impression like no other, it shows that we care... and we do! 

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   Training on bloodborne pathogens helps cleaning staff with the knowledge necessary to handle hazardous materials in a safe manner. This includes wearing gloves and other PPE, safe disposal of sharps or contaminated waste, and cleaning and disinfecting contaminated areas. Handling all blood and bodily fluids as potentially infectious. A trained employee protects themselves and others.

     Having clear organization and color coding help employees handle and discard potentially hazardous waste. Providing proper disinfectant to sanitize contaminated areas.

     Bloodborne pathogens are very dangerous diseases that cleaners need to be well informed about. Carelessness and ignorance can lead to significant problems. Teams need to regularly refresh their learning about contaminants and diseases.

Looking for a cleaning service that’s effective, trustworthy, and eco-conscious? You’re in the right place. IJCSA Members who are Green Cleaning Certified are trained to deliver sparkling clean spaces using safe, non-toxic, and environmentally responsible methods. Whether you need residential or commercial cleaning, our members understand the importance of reducing harsh chemical exposure while still getting the job done right. When you choose green cleaning, you’re not just investing in a clean home or office—you’re also helping protect your health, your loved ones, and the planet.

Many traditional cleaning products contain ingredients that can irritate the skin, trigger allergies, or pollute the air inside your home or workplace. Our IJCSA Green Cleaning professionals use biodegradable products and sustainable practices that meet industry standards without compromising on quality. From schools and offices to medical buildings and homes, our members are committed to greener, safer solutions. It's cleaning you can feel good about—inside and out.

Ready to take the next step toward a healthier environment? Visit the IJCSA Green Cleaning Service Directory to find a certified provider near you. Experience the difference of working with professionals who care about your space and the world we share. Make the green choice today—you’ll be glad you did.

In the cleaning and janitorial industry, employees are often on the front lines of maintaining safe and sanitary environments. One of the most critical areas of knowledge for cleaning staff is understanding bloodborne pathogens (BBPs). These are infectious microorganisms in human blood that can cause serious diseases such as Hepatitis B, Hepatitis C, and HIV. Cleaning employees may encounter blood or other potentially infectious materials (OPIM) while performing tasks like cleaning restrooms, handling trash, or responding to accidents involving bodily fluids. Without proper training and awareness, workers may inadvertently expose themselves or others to dangerous infections.

Educating cleaning staff about bloodborne pathogens is not only a safety measure—it's a regulatory requirement. The Occupational Safety and Health Administration (OSHA) mandates BBP training for employees who could reasonably anticipate contact with blood or OPIM as part of their job duties. Proper training ensures that employees know how to use personal protective equipment (PPE), identify potential hazards, and follow protocols for safely cleaning and disposing of biohazardous materials. It also teaches the importance of proper hand hygiene, the use of disinfectants, and the procedures for reporting exposures or injuries.

Beyond regulatory compliance, BBP education fosters a culture of safety and professionalism within the workplace. When cleaning staff are confident and informed, they are more likely to handle hazardous situations correctly, reducing liability for employers and contributing to public health. Providing this training demonstrates an organization’s commitment to employee well-being and reinforces the importance of their role in maintaining clean and safe environments. Ultimately, ensuring that cleaning employees understand and respect the risks associated with bloodborne pathogens is a crucial step in protecting everyone who enters a facility.

When it comes to janitorial and cleaning services, exceptional customer service isn’t just a bonus, it’s a necessity. Members of the International Janitorial Cleaning Services Association (IJCSA) understand this principle deeply. We are committed to providing reliable, personalized service that meets the unique needs of each client. Whether it’s a routine office cleaning, a specialized medical facility sanitation, or a post-construction cleanup, IJCSA members approach every job with professionalism and care. Our dedication to customer satisfaction is evident in their attention to detail, punctuality, and consistent communication.

What sets IJCSA members apart is their proactive approach to customer service. We don’t just wait for issues to arise; we anticipate client needs and address them promptly. This commitment is backed by comprehensive training and certification programs, ensuring that every team member is equipped with the skills and knowledge to deliver top-notch service. By choosing an IJCSA-certified cleaning company, you’re partnering with professionals who prioritize your satisfaction and work tirelessly to maintain a clean and healthy environment for you. To find a trusted cleaning service near you, explore the IJCSA Business Directory.

Why Is Properly Cleaning Healthcare Facilities So Important?

Proper cleaning in healthcare facilities is not just about appearances — it is a critical part of infection prevention and patient safety. Hospitals, clinics, nursing homes, and other care environments are unique because they house people who are already sick or have weakened immune systems. These patients are much more vulnerable to infections, which means germs that might be harmless in the community can become deadly in a healthcare setting. By ensuring that surfaces, equipment, and patient areas are regularly cleaned and disinfected, facilities can significantly reduce the spread of harmful pathogens such as MRSA, C. difficile, influenza, and other healthcare-associated infections (HAIs).

Another key reason cleaning is so important is that it removes both visible dirt and invisible threats. Germs often hide in organic matter such as blood, body fluids, or dust. If these contaminants remain on surfaces, disinfectants may not work effectively. Thorough cleaning ensures that disinfectants can do their job, providing an extra layer of protection. High-touch surfaces like bed rails, doorknobs, call buttons, and light switches are especially important to target, since these are touched frequently by patients, staff, and visitors, making them hotspots for germ transmission.

Proper cleaning also protects healthcare workers and visitors. Doctors, nurses, cleaning staff, and family members are all at risk of exposure when an environment is not maintained properly. OSHA and CDC guidelines highlight the importance of cleaning and disinfection not only for compliance, but also to create a safe, reassuring environment where patients feel confident in their care. A clean facility also reflects professionalism and builds trust with the public. In short, proper cleaning is essential for breaking the chain of infection, ensuring regulatory compliance, and safeguarding the health of everyone who enters a healthcare environment.

Cleaning employees are the first line of defense in protecting staff and the general team in their company or organization. Theire knowledge of bloodborne pathogens transmission and protection methods help to protect themselves and everyone around them.

Especially, in Healthcare environment staffs have very important roles in protection of themselves by following universal precaution standards and by following protective practices according to OSHA standards.

In general, cleaning employees and staff who have direct exposure can take this simple assumption; in all times assume all blood and fluids are contaminated.