Great customer service is one of the hallmarks of operating a successful cleaning business. The International Janitorial Cleaning Services Association (IJCSA) teaches its members in the IJCSA Business Directory.  to have superior customer service skills. IJCSA members are also taught to meet the needs and expectations of their customers by providing high-quality services in a timely manner and assisting customers through the entire cleaning process.

IJCSA members make customer service a top priority. We are taught to listen, understand, and to care for our customers. We smile, make eye contact, and converse with customers to ensure that they are being heard so we can meet their needs. Members are trained to value customers and to be empathetic to people which makes IJCSA members excellent at customer service. Lastly IJCSA teaches its members to try to create solutions for client’s issues before they occur, which expedites resolutions to potential problems.

From start to finish IJCSA instructs its members on proper cleaning techniques so that great customer service is achieved, and our customers’ needs are met and exceeded. We achieve this by clearly communicating with customers to ensure their satisfaction. Lastly, IJCSA members are taught to follow up with all customers to make sure each customer had a great experience.

Ana Malone
Busy B Cleaning Service LLC