Cleaning Company Name: Firebrand Cleaning Service LLC.

Author: Roschey Brantley

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May 11,2020

International Janitorial Cleaning Association Educates Members Have Superior Customer Techniques:

International Janitorial Cleaning Association Members provide superior customer service. Therefore Firebrand Cleaning Service LLC. has learned to Implement the six steps to ensure the standard of excellent customer service is provided that is set by International Janitorial Cleaning Association. International Janitorial Cleaning Association requires a virtual instructional module, by David Brown Lee in order to receive a certification. The Module teaches six steps to good customer service: first be aware of the three things every customer wants, second implement  S. E. C, third be empathetic when listen to all customers, fourth create solutions for client issues, fifth clarifying the solution, sixth follow up with all customers.

First be aware of the three things every customer wants. The three things every customer wants, are to be heard, to be understood and to be cared for. So, Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Member understands every customer wants to be heard. Thus Firebrand will take extra time, so customers can express feelings. Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Members recognize every customer aspires their needs to be comprehended and that it is our job to understand the customer’s needs. Finally, every customers desire to be tended to. Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Members tend to every customer, expressing our concern for each customer. Second all International Janitorial Cleaning Association Members implement S. E. C to ensure excellent customer service is provided.

Second all International Janitorial Cleaning Association Members implement S. E. C at the beginning of all customer interactions to ensure excellent customer service is provided. S.E.C is an acronym for smile, eye contact and comment. Begin with a smile, greet people with a genuine smile, International Janitorial Cleaning Association thinks genuine smiles are contagious. Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association wants all members and customers to have a smile. Henceforth, after providing a smile, all International Janitorial Cleaning Association Members engage in eye contact with customers. Engaging in eye contact with customers demonstrates that IJCSA Members are alert and ready to participate. After, implementing a smile and eye contact, make a comment to engage with a lighthearted conversation. For example, the weather, sets a friendly tone for the rest of the conversation between IJCSA Members and customers. Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Member will implement S. E. C at the beginning of all customer interactions to ensure excellent customer service is provided then followed by, a third method of being empathetic when listening to a customer.

Third, Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Members implement being empathetic when listening to a customer. Empathy is the ability to understand and share the feelings of another. Demonstrating empathy while listening to a customer will confirm that you care. Pausing and listening to the customer confirms that Firebrand Cleaning Service LLC. as a member of International Janitorial Cleaning Association are addressing the correct issue. When a company is being empathetic when listening to a customer allows for a solution to be developed.

Fourth, Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Members will create solutions for the issue that a customer may have. International Janitorial Cleaning Association and David Brown Lee have provided conflict solution tools for International Janitorial Cleaning Association Members to create solutions. International Janitorial Cleaning Association recommends using five different methods.  Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Members uses the five methods to reach a solution, by consulting company policy, looking at customer invoices, looking at customer history, being creative with a solution and if no solution can be found to provide a refund. Implementing the tools that International Janitorial Cleaning Association will result in a solution. Then once a solution is reached the solution should then be clarified with the customer.

Fifth Firebrand Cleaning Service LLC. as an IJCSA will clarifying the solution to ensures a hundred percent satisfaction rate. After finding a solution, Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Member always clarifys the solution with the customer. Reviewing the solution with the customer helps ensure that International Janitorial Cleaning Association Members and the customer have the same understanding of the problem and the approach that will be used to address the problem and what the result will be. After clarifying the solution Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association member will follow up with all customers.

Finally, sixth following up with all customers after clarifying the situation is a customer service technique to help develop Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association members brand reputation.  All International Janitorial Cleaning Association Member always want their brand to be viewed by others as dependable, trustworthy, and for customers to feel safe about purchasing International Janitorial Cleaning Association Member services. Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Member ensure everyone had a great experience, our repeat business, positive reviews, and word of mouth referrals are so valuable.  Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Member will follow up with customers by calling and asking about the quality of service. Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Member will also send an email saying thank you, to reinforce how grateful we are for a customer’s business.

Six steps to good customer service are practiced resulting in International Janitorial Cleaning Association Members superiority at customer service. Firebrand Cleaning Service LLC. has learned to Implement the six steps to ensure excellent customer service is provided. The Six steps to good customer service are practiced, first be aware of the three things every customer wants, second implement  S. E. C, third be empathetic when listen to all customers, fourth create solutions for client issues, fifth clarify, and sixth follow up with all customers. Firebrand Cleaning Service LLC. as a member of International Janitorial Cleaning Association has learned how to provide superior customer service.