Customer service can make or break any business.  Poor customer service will easily deplete your customer base.  Making sure to always be pleasant is crucial when dealing with customers with eye contact, a smile and commenting or small talk is always a sure fire way to begin the customer service interaction.  Personal presentation is a form of good customer service as well. IJCSA provides great customer service courses for members.  The courses are very informative on how to keep customers, how to do the best job for our business and to be successful.

Good customer service for a janitorial service is to hear the customer’s needs in specific areas that they are concerned about and address those needs, keep in constant contact and make sure the customer is pleased with the services provided.  Let customers know the importance of maintaining a clean office for their employees and future customers.  It will help to boost employee’s moral and decrease sick time.  IJCSA Members are great at customer service and display an exemplary skill.  They are best trained for the job and stay on top of what is needed for keeping up with the industry.  In my experience, they are knowledgeable, resourceful and informative and always welcome questions with a smile.