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 International Janitorial Cleaning Services Association

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Customer service is everything with your cleaning business.

01 May 2018 10:07 AM | Anonymous
The moment of truth for businesses often comes in the form of customer reviews. The ultimate evaluation comes from the people who are buying from you, so ensuring their satisfaction is critical. I believe I speak for all IJCSA companies when I say good customer service is a priority, but what exactly does it mean? In simple terms, good customer service is being able to help your customers in a friendly, effective, and positive matter. It goes beyond meeting their expectations, and making sure their inquiries or complaints are resolved timely and effectively.

An IJCSA-certified company is sure to improve your chances of getting good customer service. The time and effort these businesses dedicate to improving themselves goes noticed by their customers. There's nothing outlandish or difficult about providing good customer service, but there are steps you can take to make the best experience for your clients. It's all about making sure you exceed your customer's expectations, resolve their questions and complaints in a timely, friendly, and effective manner, and always being present for assistance. Put your customers first, and the success will follow.

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