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 International Janitorial Cleaning Services Association

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Featured members

What is Great Customer Service?

20 Jan 2026 12:44 PM | Crystal Peterson

Great customer service is the foundation of a successful janitorial or cleaning service, and it is something members of the IJCSA take immense pride in delivering every day. True service goes beyond simply completing a task—it means showing up on time, communicating clearly, listening closely to client needs, and treating every space with care and respect. IJCSA members understand that trust is earned through consistency, professionalism, and attention to detail. From small offices to large facilities, our members approach each job with the same commitment: to create clean, healthy, and welcoming environments that support the people who use them.

What sets IJCSA members apart is a shared dedication to putting clients first. We believe great customer service means being responsive, adaptable, and proactive—anticipating needs before they become problems and standing behind our work. IJCSA members invest in training, systems, and relationships so that clients feel supported, heard, and confident in the service they receive. When you choose an IJCSA member, you’re choosing a company that values integrity, reliability, and long-term partnerships—because for us, exceptional customer service isn’t an add-on, it’s the standard.

Find an IJCSA member today at: https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service

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