For most people, their home is more than just where they sleep and where they keep their possessions. It is their sanctuary. To invite someone into that place is something that takes trust, which is why in residential cleaning especially customer service is key.

Good customer service practices help to establish a rapport between cleaner and client that means they will feel comfortable having a stranger in their home. Being polite, friendly, listening to what the client has to say about their expectations for the cleaning job, and even being open to hearing about issues with the cleaning all help to build a relationship that ensures that when the client feels the need to have their home cleaned, they will know who they trust to come in and do it.

This is the kind of trust and rapport that IJCSA member businesses excel at. By offering excellent customer service training and certifications, IJCSA ensures that any prospective client who sees an IJCSA certification will know that they can trust that business with their sanctuary. An expansive list of such businesses can be found at this link: https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service.