Customer services is a skill that all jobs require the skill in order to be hired for the position applied. Customer service is a skill that should come natural from every individual, but when it comes to a professional setting it is important to make sure on how you treat and speak to the customer. I personally treat people the way I would like to be treated by someone that I am barely meeting for the first time. My experience when it comes to customer service was that I was not an outgoing person, I was super shy talking to new people I would get nervous and loose thought or sometimes I would not know how to start a conversation at all. Now, after working 10+ years in the medical field I gain that experience in customer service which is not hard but many times you don’t know what to expect from the customer and working for a company you are limited on what to offer to satisfy the customer and not leaving the customer upset.

At IJCSA good customer service is making the customer happy with the services requested. For instance, listening to the customer needs, but making sure to get everything in detailed so nothing gets missed when the job is being done. Always confirming with customer of what needs to be done, that way the customer knows that nothing was missed. If a mistake was done, and the person assign to get the mistake fix it is always good starting by apologizing to customer and explain how the mistake is going to get fix, so customer has an idea of what is being done. When completing the job always good to have customer check to see if any details was missed, if so get them fix on the spot rather than returning and have customer wait for extra days. When a job is completed it is always good to thank the customer for their services.

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A green cleaning program boasts a myriad of benefits, from being a boon to the companies name, to the improved environment you will be helping to create. Such a program can assure customers and clients that your work will not cause issues to the water and wildlife around them. Using green and clean chemicals can also help prevent health issues and disease than can be caused by some of the less environmentally friendly alternatives.

By using Eco-friendly and biodegradable products Victory Cleaning can assure its clients that the work we do not only benefit them directly, but indirectly too. Having a clean and green environment will put many weary minds at ease. All who implement a green cleaning program can be proud of the fact that they are not damaging the atmosphere, waterways, and the flora and fauna.

Ivan’s Cleaning Co. ensures that the cleaning will be done right and not only right but safe. We will only use green products that are good and clean for the environment.

A lot of companies claim that they too use only green products , but don’t really do so. As the owner of the company I ensure that my business is going to do so. We will use nothing toxic that harms people or pollutes the air in anyway. Green products are way better in lots of ways not just for cleaning but for the earth and environment.

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Good customer service starts with hearing what customers want, acknowledging understand their needs by repeating their wish, and demonstrating care by solving their problems or granting their requests. This is all done with a smile of empathy, friendly eye contact, and sociable comments. IJCSA Cleaning Service Members then follow-up to ensure customers are really happy with the solutions and service provided.

Additionally, IJCSA Cleaning Service members demonstrate good customer service by staying in touch with all customers on a regular basis with all customers. One way to do this is through email campaign messages of value; thank you for your business, cleaning tips, holiday greetings, and life event acknowledgments. By staying connected with potential, current, and past customers and practicing good customer service skills of listening, understanding, and caring, a business can reach Customer Service Excellence.

Good service starts by building relationship with the customer. We thank the client genuinely and show a positive, helpful and affable demeanor, thus leaving them with a great impression.

As we converse and Listen to the customer we show that we are competent, respectful, focused, and empathetic to all their concerns.

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There are numerous benefits of having a mold-cleaning program.  Most significantly, a mold removal program reduces health risks to consumers by ensuring that all sources of mold have effectively been removed from the building. 

Mold can quickly lead to a variety of health problems, especially for those with weakened respiratory systems and immune systems.  In worst case scenarios, mold can even prove to be fatal.  Rather than exposing those close to you to the dangerous health risks posed by mold, it is essential to hire a trained professional who has the skills and equipment to effectively remove it.

As an IJCSA certified company, Sage Canyon Cleaning has demonstrated extensive knowledge in the EPA approved methods for mold removal.  Our mold remediation services are designed to detect the source of the mold and eliminate it at its root. Mold commonly hides in unseen places, such as inside walls, basements, attics, beneath carpets, and in closets.  Without hiring a professional remediation service, there is no way to know that you have effectively eradicated all the mold colonies from your home.   

Even if you are able to remove mold growth through DIY methods, there is still a strong possibility it will recur.  Mold spores require moisture to grow and multiply.  Some molds can start to grow as soon as 24-48 hours after a leak or spill.  As a professional mold remediation service, we at Sage Canyon Cleaning isolate the areas that are producing excess moisture and stop the problem at the source.  By identifying and resolving leaks and moisture problems, you completely eliminate the possibility of mold coming back. 

Don’t wait until molds infests your whole building. As soon as you become aware of the infestation, have it professionally treated right away. 

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Como una pequeña empresa local, es importante elevarse notablemente por encima de la competencia. Una manera importante de lograr el objetivo de destacarse entre la multitud en lo que a veces puede parecer un mercado saturado es mostrarles a los clientes potenciales que su salud, seguridad y bienestar son lo más importante. Después de todo, la limpieza es una industria de servicios, impulsada por el cuidado de los clientes, sus familias y su entorno más preciado y personal: su hogar. Obviamente, los productos ecológicos son mucho mejores para nuestro planeta que sus equivalentes químicos, fabricados por el hombre, debido a la biodegradabilidad, la sostenibilidad y la toxicidad, entre otros factores, pero los beneficios que ofrecen también se sienten profundamente dentro de un hogar. Al considerar los productos que se usarán para limpiar el hogar de alguien, se debe considerar mucho a los residentes del hogar y los impactos en la salud que dichos productos pueden tener. Los productos y la limpieza ecológicos pueden garantizar que los niños, las mascotas, las personas con sensibilidades respiratorias o cutáneas, los ancianos y otros grupos de riesgo, así como las personas en gran medida sanas, no sufrirán ningún daño como efecto secundario de un servicio de limpieza. . Brindar esta garantía a los clientes potenciales mediante el uso de productos que se sabe que son más seguros le permite al cliente disfrutar de un entorno hogareño más limpio sin preocuparse por los efectos secundarios, y le permite a la empresa mostrar su compromiso con un entorno hogareño más saludable para los clientes potenciales y un mundo más saludable por todos nosotros. Encuentre servicios de limpieza ecológica profesionales certificados aquí

In any workplace that involves exposure to blood borne pathogens such as Hepatitis B or HIV are important for educating your employees. It is required by law to protect yourself and your employees. The symptoms can take years to show themselves, so it’s very important to report it.

 By not sanitizing your tools after job completion, compressing a trash bag containing needles, or not wearing proper protection such as gloves and eyewear can put an employee in danger for exposure.

As an employer, It’s very important to have an exposure plan on hand at all times, and provide each employee with this plan. The employer is responsible for  keeping a kit on hand for protection.

    I feel it is important to understand the meaning of protecting yourself and employees from Bloodborne Pathogens. Pathogens are Microorganisms that spread by being exposed to Mucus membranes. This includes the nose, mouth, and eyes. Employees should always treat these situations as Universal Precautions, meaning consider all patients potentially infectious, because you cannot see all Bloodborne Pathogens or OPIM. 

   I also think its a great idea that Bloodborne pathogens material must be appropriately labeled with a red or orange label to notify the cleaning employee of the dangers of infectious viruses and bacteria, because in the janitorial industry it is mostly over looked and just not emphasized enough. Wearing the appropriate protection equipment such as gloves, glasses, and face masks , could also eliminate the risk of exposure to Bloodborne Pathogens and OPIM. Never compressing trash, because of potential risks of being poked by a infected needle. Disinfecting your materials is also way to keep from cross contaminating , according to OSHA standards. 

   OSHA requires that all companies keep documents about recent exposures in the workplace for up to three years. Your company should also implement an Exposure Control Plan on site with details on exposure protection measures. I think these plans should be implemented every 6 months to a year to keep employees knowledgeable about Pre Exposure.

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