Study findings show that strong leadership systems focus on customers, motivate employees, and implement their customer service vision. They also focus great attention on gathering the information needed to track customer satisfaction, and employees overall performance. Customer service should be designed and delivered seamlessly from the customer's point of view. Customer-driven operations lead to success. Decentralized, uncoordinated customer service provision makes for a most frustrating experience for customers.

 

IJCSA is the international cleaning service association. It and its members main purpose and goal it to provide your business and its employees the ability to be the best can be. Its members are trained and certified customer service. As a member our companies goal is to always provide top of the line customer service to our clients past future and prospective. This is the goal of all members of IJCSA

We are a new company that is focused on building our companies reputation on providing high quality services.  We believe this is best accomplished by investing in our employees. Our goal is to invest in the following to ensure our work force is best equipped to carry out their duties.

Screen

Trainee program

Mentor program

Safety

Certifications

Feedback from customers incorporated into our process improvement.

We firmly believe that a robust reception and integration into the industry for new hires will produce a superior technician who is versed in all aspects of our efforts to provide a Green Business option for the public.

https://www.ijcsa.org/Green-Cleaning-Services

As we grow more conscious of the fragility of the environment, we’re recycling, we’re cutting down on plastic products, and we’re thinking more about the chemicals we use for things like cleaning. With such a focus on eco-friendly practices, you can make your business more profitable and better for the environment if you know how to become a green certified cleaning company.

 

Being green certified isn’t as difficult as it may sound. In most cases, you’ll need to implement green cleaning practices and then have a third party evaluate those practices to determine if you are using environmentally sound practices. This can help expand your customer base substantially because the businesses that you clean are growing more interested in green cleaning practices. It’s better for the health of their employees, as well as the health of the earth.

 

 

Most organizations that will certify your company as green have a few requirements. The first is that you use green cleaning products and practices. To become certified, your business has to be almost exclusively green, depending on the agency you use for certification.

Once you’ve taken steps to become green, there’s usually an application to fill out, and possibly a fee. Then, the agency you’re working with will audit your business to make sure that you’re using the green cleaning practices you claim to. If any of your products or services are deemed not eco-friendly, the agency will help you to adjust your offering so that it does fall in the green category. You may also be required to renew your certification yearly to make sure that you’re still up-to-date with the latest in green cleaning technology and products.

When you’re certified, you’ll be able to advertise the credential along with your services, which will likely make you a more appealing vendor than a cleaning service that merely uses traditional methods. It can be dangerous to advertise your business as green if you don’t have a proper certification because doing so may open you up to lawsuits if it’s discovered your practices aren’t actually green. That’s why learning how to become a green certified cleaning company is worth the time, effort, and money, since it not only helps to expand your customer base, but it also protects you in the event someone doubts your claim.

 

 

https://www.ijcsa.org/Green-Cleaning-Services

As we grow more conscious of the fragility of the environment, we’re recycling, we’re cutting down on plastic products, and we’re thinking more about the chemicals we use for things like cleaning. With such a focus on eco-friendly practices, you can make your business more profitable and better for the environment if you know how to become a green certified cleaning company.

 

Being green certified isn’t as difficult as it may sound. In most cases, you’ll need to implement green cleaning practices and then have a third party evaluate those practices to determine if you are using environmentally sound practices. This can help expand your customer base substantially because the businesses that you clean are growing more interested in green cleaning practices. It’s better for the health of their employees, as well as the health of the earth.

 

 

Most organizations that will certify your company as green have a few requirements. The first is that you use green cleaning products and practices. To become certified, your business has to be almost exclusively green, depending on the agency you use for certification.

Once you’ve taken steps to become green, there’s usually an application to fill out, and possibly a fee. Then, the agency you’re working with will audit your business to make sure that you’re using the green cleaning practices you claim to. If any of your products or services are deemed not eco-friendly, the agency will help you to adjust your offering so that it does fall in the green category. You may also be required to renew your certification yearly to make sure that you’re still up-to-date with the latest in green cleaning technology and products.

When you’re certified, you’ll be able to advertise the credential along with your services, which will likely make you a more appealing vendor than a cleaning service that merely uses traditional methods. It can be dangerous to advertise your business as green if you don’t have a proper certification because doing so may open you up to lawsuits if it’s discovered your practices aren’t actually green. That’s why learning how to become a green certified cleaning company is worth the time, effort, and money, since it not only helps to expand your customer base, but it also protects you in the event someone doubts your claim.

 

When it comes to keeping families safe and protected from both germs and harsh chemicals, green cleaning just makes sense. Many professional cleaning companies claim to provide green home cleaning products and services, but do they ever inform you of what green cleaning products they’re actually using? We won’t label toxic cleaner “green” simply because it’s in a recycled container. We strive to be as transparent as possible and offer cleaning solutions that best fit the needs of our customers. Our professional house cleaners are happy to inform you about our products and practices.

We’re dedicated to helping you find the right balance between protecting the environment and maintaining a clean, healthy home. By teaching you about cleaning products and industry standards, we can help you decide on the best cleaning solutions for your home.

In order to help you maintain a healthy indoor environment, many of our cleaning products are free of toxins, petroleum, ammonia, and alcohol.

We also carry out a variety of environmentally friendly practices, some of which include:

·         Optimizing travel routes to maximize efficiency

·         Reducing product waste

·         Reusing bottles

United Cleaning services  also supports established businesses that promote green cleaning. We recognize that small steps like these can make a big difference collectively. We strive to create flexible and customized green housecleaning plans that offer an honest approach to professional cleaning services.

Improving our environmental performance makes good business sense from all perspectives.

As with any new strategic project, it's a good idea to create and implement a solid plan. Hiring a professional can be helpful when you want an outside perspective.

Here are some of the steps we are incorporating into our decision-making process. These ideas are often low cost and can be as simple as raising employee awareness.

Raw materials

·         Decrease the amount of raw materials you use by improving the efficiency of your operation.

·         Buy durable, long-lasting materials and equipment.

·         Use raw materials that are non-toxic or that pollute less, such as water-based paints rather than solvent-based paints.

·         Use recycled materials where possible (e.g., reclaimed lumber, post-consumer waste paper).

·         Create less waste by reducing the amount of packaging.

·         Encourage recycling wherever possible—consider working together with other businesses to share the cost of recycling.

Water

·         Review your water usage and see if you can eliminate any waste by, for example, replacing leaking fixtures or turning water off when not in use.

·         Reduce water pressure where possible.

Fuel

·         Buy vehicles that are fuel efficient or use alternative power sources.

·         Minimize driving by planning deliveries and pickups carefully.

·         Keep your vehicles well maintained.

·         Educate drivers about fuel-efficient driving (e.g., driving at the speed limit, reducing idling time, keeping tires inflated).

Energy

·         Purchase energy-efficient equipment, such as those with the Energy Star seal. This equipment can save you up to 75% in energy costs.

·         Install occupancy sensors on lights in less-used areas.

·         Use energy-efficient light bulbs.

·         Make use of windows and blinds to help manage temperature and lighting conditions.

·         Install reflectors on light fixtures to make them more efficient.

·         Turn off equipment, such as computers, monitors, photocopiers and appliances, when not in use.

·         Use cold water instead of hot where possible.

·         Consider alternative electricity sources, such as wind-turbines or solar panels.

·         Keep your equipment well maintained.

·         Consider using new teleconferencing technology rather than travelling

Customer service is our number 1 priority. We want to all our customers to feel like they were heard and that they received the best customer service possible.

We strive to please every customer but understand that sometimes things can happen that result in a less than desirable outcome and its our approach to those situations that make us stand out. If ever there is a time that you are not completely satisfied with our services we will always make it right. 

https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service

Custodial and Janitorial services are an extremely important part of every day life. Public restrooms are used often and without proper cleaning and disinfecting they could be a hot spot for disease. 

Janitors ensure not only that all parts of restrooms are in proper working order, but also that all items are fully stocked and all areas you come in direct contact with are free of bodily fluids and any other things that could be hazardous to your health. 

Restrooms come in contact with bodily fluids multiple times a day and require knowledge of disinfectant procedures in order to maximize cleanliness and safety. 

Bloodborne pathogens per description are all those viruses and bacteria found on human fluids , now by them self they can be dangerous and contagious. Correct handling of any materials and surfaces that has been in contact with this pathogens is the difference to prevent greater contagion risk. 

Normally we believed that we are safe is we avoid contact with the sick person but if we mishandle all the materials involved on treatment we can be infected by  the same pathogens.

It is important to have the correct information about disposing material and ask question if any doubts. its never smart to assume ! 

Every company or individual that is in the cleaning business should know about Bloodborne Pathogens . This type of information should be part of the new hiring process for cleaning companies. It is important to train employees and give them the proper PPE and info for them to take care of themselves and the customer facility.

We are all exposed to bloodborne pathogens when cleaning a facility,this is not only limited to medical facilities. As cleaning professionals we are responsible for disinfecting all surfaces and  to do so in a way that will not put our lives or someone else live in danger.

In this moment the world is living a terrific situation and every single person in the cleaning business should take this moment to shine and offer the best service possible. This way we can part of the solution and not the problem.