All of IJSCA‘s Members have a tremendous focus on providing exceptional customer service to their customers!  Our Members are trained to listen to and understand our customers needs and to go above and beyond to find creative solutions their ever changing cleaning and janitorial needs.  Great customer service includes letting our customers be heard, understanding their needs, listening and empathizing.  

Customer service always has been and continues to be a primary focus of IJCSA`s Members.  Members are encouraged to follow-up with customers after the sale to be sure they completely satisfied with the service and solutions provided to them. 

  Searching for a new professional green cleaning service for your home can be difficult and time consuming.  But here at IJCSA we offer a directory to find a company near you that is reliable, trustworthy and gets the job done right. You'll also have piece of mind your keeping your family a little safer from toxic chemicals and your not putting harsh chemicals  back into the environment. 

   Did you know the average American household has 63 synthetic chemicals found in their homes!  Just think of the fumes you come in contact with on a daily basis! They do not go away when were done using them. These toxic chemicals leach into  our bodies and even make there way to our water streams. Using a green cleaner found at the IJCSA green cleaning service directory can help keep your family safe from allergies and health problems that traditional cleaners can cause. It'll be safe to bring the new baby home or even for the little one crawling around on the floor.  

Head over to IJCSA to find a reputable and earth friendly company. You'll be happy you did. The Earth will be happy to.  

All workers in general--and health and cleaning professionals in particular--need to be aware of potential health hazards and take preventative measures to protect themselves and others. This article focuses on the best practices for minimizing exposure to bloodborne pathogens such as Hepatitis B Virus (HBV) and Human Immunodeficiency Virus (HIV). 

It is important to approach any situation involving blood (and certain other body fluids) with universal precaution; that is, consider all blood to be potentially infectious, then take precautions to minimize the risk of exposure. Taking universal precaution is the smart, respectful and caring way to prevent the spread of human disease by bloodborne pathogens. OSHA has formalized this standard of behavior by requiring a Bloodborne Pathogens Exposure Control Plan for any workplace with reasonable expectation of exposure. If you are an employee in such a workplace, be sure to read your plan. If you are a cleaning professional, always use universal precaution and be sure to observe the following practices.

When your job frequently brings you into potential contact with body fluids, always use protective practices. Your best plan of attack is to arm yourself with readily available equipment in good condition, to strategically avoid increasing risk, and to achieve containment and decontamination. Always use appropriate gear: disposable gloves, eye protection, face masks, tongs to pick up sharp objects that may be contaminated, and spill kits to absorb body fluids. Avoid endangering actions: never smoke, eat, drink or apply lip balm in areas of possible exposure; never manually compress filled trash bags; never reuse a sponge or towel used for infectious cleanup; handle contaminated laundry as little as possible; and never splash or splatter during cleanup. To effectively achieve decontamination, remove clean and disinfect both the areas affected and the equipment used for cleaning; remove and dispose of protective equipment in labeled infectious waste containers; and thoroughly wash your hands.

If you feel you have been exposed to bloodborne pathogens, notify your supervisor and follow your in-house protocol. Because HBV and HIV symptoms may not appear until even years after the exposure incident, contact your health care provider immediately if you think you are at risk.

 

The intent of the rule form OSHA is to reduce the risk of on-the-job exposure to blood and other infectious materials that may contain bloodborne pathogens. OSHA standards are meant to protect employees from potentially hazardous and infectious materials by using a blend of personal hygiene, personal protective equipment, work placement training and practices. Putting all of this together and following the OSHA standards and precautions greatly reduces the risk of contracting and transmitting bloodborne diseases.

The current OSHA standard requires that engineering controls must be used where they will reduce employee exposure either by removing, elimination or isolation the hazard. This places a larger responsibility on the employer to identify positions or tasks that are covered by the standard and develop a system of annual training for all covered employees. (pg. 10-11 Blood Borne Pathogens Training; American Red Cross) Because there are specific guidelines that employers are regulated to em place, employees know how to handle soiled equipment and supplies which insure that they are properly cleaned and disinfected.

Following the precautions usually removes at least one of four conditions necessary for disease transmission. For any disease to be spread, including bloodborne diseases all four of the following conditions much be met: a pathogen is present, there is enough present to cause disease, the pathogen passes through the correct entry site and, a person is susceptible to the pathogen. If one of these conditions is missing than the infection will not occur. (pg. 5 BloodBorne Pathogens, American Red Cross) Because the necessary training and information is provided for employees working in these positions that could possibly put them in contact with infectious materials it is critical

Advertising the brand in business is essential to the success of the business life span. IJCSA provide information and articles within the Carpet Cleaning Directory, there you can reach out to other operators and their methodologies regarding carpet care.

Good customer service is providing quality service to your clients.We are always happy when customers are satisfied. Unfortunatelly there are times when customers are not satisfied with their services. All members with IJCSA are trained to handle customer complaints professionally. 

IJCSA companies members are exstensively trained to manage relationships with clients. We listen to client's concerns and collectively work with clients to come up with viable solutions. IJCSA members actually care about our customers. Click on the link below to find a service provider in your area.

https://www.ijcsa.org/Janitorial-Service-Directory-Find-A-Janitorial-Service-JanitorialServices

You can’t trust just anyone to handle your carpet cleaning needs! Trust the professionals who are certified and trained threw IJCSA to handle your needs properly and professionally. 

Bloodborne Pathogens can pose a serious threat to the health of all cleaning employees who encounter them within their work duties. Bloodborne pathogens come in the form of many deadly and life altering diseases, such as HIV and Hepatitis B. It is vital that before starting a job where there is even the potential to come into contact with bloodborne pathogens that each cleaning employee fully understands the dangers associated with them. Even more important for the individual is acquiring the knowledge and skills to protect themselves against catching these bloodborne pathogens, while successfully completing their work duties.

Understanding the dangers means understanding what bloodborne pathogens are and how they can be transmitted. It’s not just by blood but other bodily liquids such as saliva and vomit that can pose a serious threat of exposing a cleaner to possible infection. Just by removing trash containing syringes, or cleaning up laundry soiled with body fluids or even vomit from a child can expose someone to the very worst of bloodborne pathogens.

Once a cleaning employee has been educated of the dangers that bloodborne pathogens can hold, it is easier to teach them how to safely protect themselves and also what to do in the unlikely case of a health breach occuring. Protection comes in the form of following universal precautions set out by OSHA in their bloodborne standard. One of the main foundations of this standard is that you should always assume any blood or bodily fluids that you come into contact with will be infectious. By thinking this way you will always act in accordance with the specific cleaning rules you will have been taught. Remember the best defence is a strong offence when dealing with such high stakes.

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.

In addition to causing significant property damage, mold can produce allergens and irritants that can cause health effects.  Professionals understand mold and mold growth and have the training and equipment to remediate the mold in your home or business.

Understanding Mold

Microscopic mold spores exist naturally almost everywhere, indoors and outdoors, so removing all mold from a home or business is impossible. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

• Mold is present almost everywhere, indoors and outdoors.
• Mold spores are microscopic and float along in the air, and they may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
• Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to w

Understanding Process

Every mold damage scenario is different and requires a unique solution, but the general mold remediation process stays the same. The steps listed below illustrate the “typical” process:

Step 1: Emergency Contact

The mold cleanup and restoration process begins when you call our Customer Care Center. Our specialist will ask a series of questions to help us determine the necessary equipment, resources, and personnel.

Step 2: Inspection and Assessment

 Professionals will carefully inspect your property for visible signs of mold. Mold feeds on cellulose and water and can be hidden from plain view. They use various technologies to detect mold and hidden water sources.  

Step 3: Containment

They use various containment procedures to prevent the spread of mold. They may use advanced containment procedures like negative air chambers to isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process. All fans and heating and cooling systems will be turned off to prevent the spread of mold.

Step 4: Air Filtration

Their specialized filtration equipment allows their Professionals to capture microscopic mold spores out of the air. They utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in process.

Step 5: Removing Mold

The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears.  Professionals use antifungal and antimicrobial treatments to eliminate mold colonies and to help prevent new colonies from forming. Removing and disposing of mold-infested porous materials, like drywall and carpeting, may be necessary to remediate heavy mold growth.

Step 6: Cleaning 

Professionals clean your furniture, decorative items, curtains, clothing, and other restorable items affected by mold. They use a variety of cleaning techniques to clean and sanitize your belongings. They’re also trained to remove odors and deodorization using fogging equipment.

Step 7: Restoration

Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

 https://www.ijcsa.org/Flood-Damage-Restoration-Services