Here at IJCSA customer service is second to none. We listen to our customer needs, and work diligently to meet or exceed those needs. Our commitment to customer service shows in the level of cleaning all IJCSA members perform. The training members receive is top notch. All IJCSA members have access to customers service education. When it comes to cleaning and customer service IJCSA leaves no stone unturned. To book a cleaning with a IJCSA certified professional cleaner type this website in you search bar. https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service

Janitors and the janitorial staff members play an especially important role to our everyday lives.  If you are an employee, consumer, or business owner, janitorial services definitely play an vital role, whether it is directly or indirectly. As cleaning professionals our primary responsibility is to clean and disinfect in order to prevent the spread of diseases. For example, COVID-19 has definitely brought light to what we really do and how essential the janitorial profession is to the world.

One key aspect of a janitorial company is training.  Janitorial professionals are constantly directly exposed to the dangers of the workplace (such as COVID-19).  It is imperative that staff members are professionally trained in order to prevent self-injury, unprotected exposure, and most importantly cross contamination.  Cross contamination can cause an entire building to become ill, this includes employees & customers

Hiring properly trained cleaning professionals can make or break a business.  As a consumer, my biggest pet peeve is going into an unsanitary bathroom.  As a business owner, I would always want my customers/staff in a comfortable and clean environment.  First impressions last forever.  IJCSA trains and certifies janitorial companies in order to put a client’s mind at ease knowing their cleaning staff is competent, professionally trained, and certified.  A full listing can be found at: https://www.ijcsa.org/Janitorial-Service-Directory-Find-A-Janitorial-Service-JanitorialServices

At Pamela's Sensational Cleaning Service we plan to implement a carpet cleaning program into our business by equipping our employees with not only the equipment but knowledge to provide a sensation carpet clean. By equipping our employees with the knowledge of providing a carpet clean we will not only be enabling them to broaden their horizon on cleaning as a whole but, but their ability to keep others safe, sensational, and clean. We know what bacteria and germs could lay within our carpets so, we would be providing the professional skill to remove these bacteria and germs. Our customers would be able to be provided with a clean carpet and a safer lifestyle due to removing all of the bacteria and germs that could potentially be in their carpet. In doing so, we will be one step closer to being the best and safest cleaning service out there. At Pamela's Sensational Cleaning Service our number one concern ensuring our customers ' and employees' safety. That means from all angles of cleaning. From your rooms and bathrooms to your windows and floors. We guarantee a sensational and safe clean.

Like any other field your customers are your priority. There will be times when a customer is unhappy with a situation, and how you handle those is a huge part of your business. Answe the call, make things right, that’s all what customer service is about. 

There will also be times you are asked to go above the original call of duty. Don’t be afraid to answer that call. Customer service is all about attitude towards the customers and their clientele. Always start with the customer being number one.

Find companies here who hold this same value.

https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service

Medical or healthcare facilities are know for nosocomial infections. Having knowledge of this helps gear yourself for cleaning commercial spaces. There has to be a very high standard when cleaning medical or healthcare facilities because you do not want to spread a disease due to inadequate cleaning. These facilities handle the vulnerable in society and hence the extreme cleaning requirements. To see how to clean medical facilities visit CDC. 

With the knowledge of cleaning medical facilities we can apply these practices to cleaning non-medical facilities. Firstly, training of the employees. All employees will need to go through the blood-borne pathogen training,  Chemical Hazard Training, and medical cleaning Training. This will ensure adequate preparedness for the safety of the employee and the clients.

Secondly, I will require employees to wear PPE just like cleaning a hospital. Providing employees with disposable gloves, aprons etc. Protecting business reputation starts with taking care of your employee. Every employee should come to work knowing that she/he will go back to his/her family safe.  

Thirdly, the use of effective chemicals that are CDC recommended and approved by EPA. To see the list of approved chemicals click here. This to ensure that you are not creating a false sense of safety to employees and the clients. These chemicals should also be used with the right PPEs and the right concentrations.

Finally, keeping the cleaning records. Making a comprehensive list of all areas being cleaned and once cleaned an employee signing off as well as being verified by a supervisor. These records include chemical titrations if you are using concentrated chemicals. This will ensure that you can be able to provide information on your cleaning practices if called upon.

Visit Janitorial Services Directory to see the list of professionals working for you.

It is very important when advertising for your business as a residential cleaner that you are very cautious about giving any misleading signs that you are there for more than just cleaning. When meeting with a new client you should dress accordingly and stay professional. While working you should always have your keys and phone on you just in case something happens.

As a residential home cleaner you should always make sure that you respect your clients home. No matter what you find or where you find you should always remember that it is property of the homeowners. You should also remember that no before or after pictures should be taken unless the homeowner agrees. 

Have you ever felt like you just spent money for something undeserving of the price paid? Or, maybe you have felt like this is the only supplier that offers the service you need so you are forced to purchase from them. Well, those feeling are not necessarily caused by the product itself but the service that comes with the product.

Bad customer service can make a good product seems horrible, why? Because it is bundle in with something so experiential as customer service.

Great customer service is the reverse of this; when experienced, it can cause you to purchase something you had no real need for.

Need great customer service? Members are trained in customer service and are ready to meet and exceed your needs. We show how much we value our customers and we listen when you speak.

Remember it is said that it is more affordable to retain a customer than to get a new one.

Janitors are sometimes viewed as insignificant and are oftentimes passed by or ignored. Today, they are more needed than ever before. Trained Janitors are in high demand. They are recognized as essential workers more so now than ever before. Businesses are looking for custodians who have knowledge of how to prevent cross contamination through proper janitorial certification in areas such a Pathogens and Chemical Hazards.

Custodians play a vital role in the workplace as they are relied on to ensure that daily, the environment is kept in a sanitary manner. Employers, should take care in ensuring that they contract qualified companies with proven knowledge of how to execute the task at hand.

Training in the steps to clean various areas in a company, how to handle chemicals and SHARP is of paramount importance. This is necessary in ensuring that they are not putting themselves and others at risk due to exposure. A trained and certified janitor brings peace of mind to the company receiving the service.

Customer service should be the pillar of all business practices. Think about your own experiences as a customer, chances are that you can remember more vividly the times you walked out of a store or switched service providers just because you felt ignored used or disrespected.

Here at Headensservices.com, backed by IJCSA and its Members, realize recognize and train on top rated customer service practices. Practices that will ensure customer are heard, understood and valued.   

Thank you for your time.

What are bloodborne pathogens? Bloodborne pathogens are viruses or diseases that can be transmitted through the blood stream or bodily fluids. You can also transfer these infections by touching your eyes, nose or mouth which many are not aware of. How this can happen in the workplace is if you are handling needles or sharp objects that were previously used by a patient or client and not being properly disposed, or by touching a contaminated surface. You can transfer these diseases easily if not taking the proper precautions provided by OSHA or your individual workplace.

There are several types of bloodborne diseases or viruses that are out there but two are most common which are Hepatitis B and HIV (Human Immune Deficiency). Hepatitis B is a much more persistent virus than HIV and survive for up to a week in dried blood on hard surfaces and even fabric surfaces. However, HIV could not survive no longer than a few minutes once its exposed to air at room temperature. As you know now, each one is different in its contamination period but, this is why it is important for the people who clean to properly do their job so no one will get infected or make it possible for the virus to spread.

It is important to also be properly trained for cleaning contaminated surfaces and disposal of items because these diseases or viruses are not visible to the human eye. They also take time to accumulate any symptoms if infected, all bloodborne pathogens are dangerous to your health. If you think you are infected contact a health professional as soon as possible. You can easily infect a loved one or a friend if you're not cautious. Be aware of what you're handling at all times.