When your business has great customer service, it puts the needs of the client first. Your business can do this in a number of ways, and when you are good at customer service, you are creative in how you achieve this. Here at IJCSA, we take time to really understand and certify for great customer service.

The most important things for great customer service are listening, smiling, showing your attentiveness, and ability to help your clients in the best way that you can. This includes even if you do not have an answer for them. Always show support and an eagerness to assist. The customer comes first and when you show that you will happily help them and are able to complete the task best.

When you do great at the service task and continuously show a great attitude and willingness to assist throughout, you are showing clients that you are a great fit for their service needs in the future as well. If an issue arises and you keep your same attentive, and positive attitude, you will be able to better resolve and keep your customer happy.

There are so many services to choose from out there. When you look, please do keep in mind the importance of a good experience with the services you are in need of. When you choose a company at IJCSA, you know that they take customer service seriously along with their experience for the task at hand. 

Here are a few locals to choose from: 

https://www.ijcsa.org/Sys/PublicProfile/55802468/824566

https://www.ijcsa.org/Sys/PublicProfile/42719527/824566

https://www.ijcsa.org/Sys/PublicProfile/54140016/824566

The importance of customer service in the janitorial and cleaning business and how they apply to every businesses success. Firstly customer service is the foundation for any business not just cleaning and custodial services. Creating a comfortable experience for the customer will help any business to bring back repeat customers and also help sell more product. Customer service in the custodial and cleaning sector is extremely important in order to bring back repeat customers.

The best way to maintain a steady stream of repeat and new customer referrals is going above and beyond for every customer. Going above and beyond can be something as simple as a smile. Customer service is also 90% about listening, listen to the customers complaints questions and concerns make sure you are engaged and never distracted talking to a customer.  Making the customer feel like his voice is being heard is half the battle, especially with upset customers. 

Hi... My name is Chris Lewis. I have around 20 years of custodial experience and have decided to specialize in flooring service. I'm looking forward to learning new techniques and practices within the industry.. There are many changes happening, so feel free to reach out as I will also. Right now, we have a 1200 p. s. i.. Mosquito machine which also works on hard floors /grout as well.. Thanks, Chris Lewis 805-915-7770

Within the workplace and cleaning medical centers or even regular business areas you can run into bodily fluids. These bodily fluids can contain bloodborne pathogens, or BBPs, that can be spread through a number of different ways.

They can be transferred through blood or other infectious bodily fluids that you may come into contact then you can be exposed by touching your eyes, nose, or mouth. They can spread through cuts, abrasions, rashes, burns, or paper cuts of the skin. You can acquire it through touching or handling contaminated surfaces or materials, or you can get it from a sharp, contaminated object puncturing, cutting, or wounding the skin and “injecting” the pathogens into the bloodstream. It is important to note that people who are infected with bloodborne pathogens may not show any signs or symptoms, so it is essential that ALL persons in the workplace be considered infectious.

This means that any and all precautions must be taken to avoid contact. The best way to ensure the safety of the people is to educate them on how to treat and prevent bloodborne pathogens from spreading in the workplace. This is done by completing the training required.

Our health and safety while working is number one. In order to remain healthy and safe while on the job is having the background knowledge about the type of pathogens you can be exposed to. Bloodborne pathogens are infectious microorganisms in human blood that can cause disease in humans. For example, hepatitis B and C, HIV, and so many more. These pathogens can mostly be transmitted through a persons mouth, nose or open wound.

Employees should stay up to date with knowing the importance of wearing their face mask, gloves, goggles, and all personal protective equipment that would allow them to remain safe and protected while working.These pathogens can also be easily transmitted to the people they come in contact with if PPE is not practiced. It is vital for all employees and staff to become certified and up to date with OSHA's safety guidelines. Maximizing the awareness and important of maintaining a safe environment for everyone is very important.

Each new employee or existing employee should be required to attend a mandatory meeting on OSHA yearly, this will ensure that all employees and staff remain up to date and know how to properly notate an incident if it was to ever occur. All workers should know the proper way to remove any an all bacteria from surfaces such as chairs, counters, floors etc. Having a clean and sanitized environment can minimize the probability of becoming exposed to bloodborne pathogens. 

Finding a reputable home cleaning service can be as easy as conducting a search through a trusted organization like IJCSA. There are a few key points a customer should use in order to find the right service for them.

First, Interview the housekeeping or maid service. Your going to want to be comfortable having them in your home. Ask for a background check. This will ensure you have a trust worthy person working for you.

Ask about rates. See if the services you need are within your budget. Establish clear expectations. Be specific about your needs so that a fair price can be established. Get the house ready. This means putting away anything of value or is very fragile or easily broken if moved. 

Ask about cleaning supplies. Ask whether you have to supply anything or ask what cleaning supplies they will use and if you may be affected by any of the chemicals they use. Lastly, ask if they're green. This means they use cleaning supplies or chemicals that are safe for the environment or safe to use around children and pets.

Follow these simple steps and you are sure to find just the right cleaning service for you.  

Because proper cleaning of medical facilities is critical to the health and well being of so many people, it only makes sense to use the same cleaning practices in homes and other facilities. 

Medical facility cleaning typically uses stronger disinfectants applied in a more thorough method than is typically used in standard cleaning practices. These same procedures and chemicals can be just as easily used in all cleaning situations. If medical facility cleaning procedures are widely used in all homes and buildings, it will provide a healthier living and work environment for everyone. By doing this, it will protect more people from contracting and spreading harmful diseases and viruses to others they may come in contact with in their daily lives. 

It starts with choosing the correct chemical and then properly applying it, being aware of proper dwell time in order to kill viruses and germs on surfaces. Also, be aware of all high touch areas in the home or building being cleaned, and make sure these surfaces are correctly cleaned and disinfected, just as if you are cleaning a medical facility.

By following proper medical cleaning practices wherever you are cleaning, you can assure the health and well being of all who live or work in the building that is being cleaned. It is important to find properly trained cleaners, and this can be accomplished through the Janitorial Service Directory

The purpose of the Health and Safety policies and procedures is to guide and direct all employees to work safely and prevent injury, to themselves and others. All employees should be encouraged to participate in developing, implementing, and enforcing Health and Safety policies and procedures. 

The safety and well-being of our employees is our number one priority. Our employees represent us and are the face of our companies. We strive to ensure that our teams have a safe and clean environment in which to work.

Awareness and education followed by safe operating policies, guidelines, and procedures can ensure that all of us stay safe at work. Following basic safety principles keep us all safe and ensure that we can all work together to ensure our safety and health is not compromised at work.

Bloodborne pathogens are an ever-present risk. Risk management best practices and risk treatment methodologies guide us to minimize risks by taking precautions to limit our exposure to known risks.

Bloodborne pathogens are infectious diseases such as Human Immunodeficiency Virus (HIV) and Hepatitis B Virus (HBV) that may be present in blood, vomit, or saliva. Blood, vomit, and saliva can transmit infectious diseases. Bloodborne pathogens most commonly enter the human body through the mucus membrane or skin breaks such as cuts or sores.

By educating and informing employees about the risk and dangers associated with bloodborne pathogens, we increase awareness with the goal of maintaining a safe working environment.

Find Professional Certified Cleaning Firms Here

It Is Very Important for All Staff to be Train about How Important Bloodborne  Pathogens Can be expose  janitors , Housekeepers and First Responders are the front Line  in order to reduce or eliminate the hazards of occupational exposure control plan for the  worksite with details on Employess protection measures.

S&R quality sales and Janitorial cleaning services is a IJCSA member and Knowledgeable in several cleaning methods. IJCSA members are up to date with the most recent changes and certifications in the carpet  and rug industry. As a member we are dedicated to customer safety and environmental safety.  For a IJCSA Member in your area look at the carpet cleaning Directory https://ijcsa.org/Carpet-Cleaning-Diretory