Customer Service Certification

Abraham Cleaning Service is a company that meets client’s expectations our main goal and are success thrives in caring for the customer concerns and having an open dialog with are customers to know what makes them joyful and what makes them not happy. It’s so vital for us to follow up with are customers with any changes to products or even staff members. We have incorporated to take time to reach to out are customer to see if there any satisfaction or dissatisfaction. Overall, having the knowledge as a company that your customers feel confident in the pricing, expertise, and certifications on your company. What you bring to the table and with your portfolio experience makes the customer to have an informed decision on who they can trust to come to their place of business. 

Abraham Cleaning Service is affiliated with International Janitorial Cleaning Services Association. My business is proud to have selected a professional Association that certifies business in the commercial and residential cleaning services industry. They also advertise are business all over the United States and more. There organization has structured a format to help business to move to the next level on certifications, videos, comments from other business owners that are already certified. It is so vital to understand how to clean effectively what type of products and how to approach and reach out to your clients. IJCSA does just that with their members. It is easy to navigate to the website and business directory. Customer Services representatives are very professional and they are always a phone call away. 

JCSA | 3340 Peachtree Rd Suite 1800, Atlanta, GA 30326 | Phone: (404) 267-1830 | M-F 9-5 EST

https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-ServiceI

 IJCSA is a group of cleaners from around the world creating a healthier environment for you and your loved ones. You are the most important part of our business. 100% committed with customized solutions for all your cleaning needs.

Let one of our companies with an active membership clean it up and make it right. We know enthusiastic and happy is contagious, and it feels good. When conducting business to clean no one wants to deal with a bad attitude or a frown, would you? Not us!

Call someone who cares today! or visit us on this link IJCSA business directory here.

IJCSA  guarantees 100 % customer satisifacation with a true smile,

The difference between a good cleaning company, and a great cleaning company can be as simple as a smile, or a friendly gesture by one of your employees. Whether you hold the door open for a tenant, or you pick something up that a guest has dropped, these little things can change someone's day. How do you show someone you acknowledge them when you are social distancing and wearing a mask? Friendly attitude, positive reinforcement, and greeting your stakeholders goes a long way. 

All the members at IJCSA have gone through the training modules, and they are here because they care. At FBM, INC. we pride ourselves on our customer service. Our staff has been highly trained to treat every customer as if they were our only customer. Every once in a while we run into the "tough" customer, who is not satisfied with our service. We always listen to their needs and find a solution where everyone is happy. They are our priority, even if it takes us longer than normal to fix the problem.

At FBM, Inc, we are here to for you because we all know that good service is hard to find. 

In order to protect our safety, we have to familiarize what bloodborne pathogens are. Bloodborne pathogens are small bacteria in your body that can cause diseases in humans when contacted with another person’s blood. Diseases such as hepatitis B, HIV, and many other things. Bloodborne pathogens can access through your mouth, nose, eyes, and cut scars on your skin. So you have to be cautious to always wear gloves, wear glasses to protect your eyes, and wearing a mask when you’re coming across bodily fluids especially blood. bloodborne

It’s important to take safety and extra precautions when dealing with this type of stuff. Talking with your client to address yours and their safety on how to clean the mess. When we acknowledge the importance of bloodborne pathogens we can cut down the number of threats. OSHA’s bloodborne pathogen standards teach us to act like everything we encounter with fluids should be approached as if the fluid is contaminated with blood. It’s important to label things, color code and etc when we are dealing with the laundry to make sure we are not mixing it up. 

In conclusion, when using the universal precautions we are protecting ourselves and those around us. Make sure we are using the proper things to protect ourselves and using the best cleaning tools to disinfect the area so the next clients won’t catch it. After doing so, make sure to thoroughly was your hands for at least 30 seconds with hand soap. It reduces the spread and diseases. Educating yourself and your coworkers will help make a stronger team to properly clean up the mess and staying away from the bloodborne pathogens.

As a member of IJCSA customer service is our number one priority and one of our core values we hold dearly. As the saying goes, without customers there is no business and thats a fact. 

IJCSA graduates are armed with the wherewithal to not only meet all your cleaning needs but to provide excellent service while doing so. The Customer Service program is essential for any business owners and employees and it is guaranteed that results will be seen immediately. 

OSHA developed bloodborne standards for any industry that could be at risk of introducing themselves to bloodborne pathogens (not just in doctors offices, and hospitals). Knowing all of the ways to prevent exposure will keep you and your staff healthy and massively reduce the risk of getting infected with HBV, HIV, or other bloodborne pathogens.

It can be contracted when bloodborne pathogens enter mucous membranes (mouth, nose, eyes), or open cuts on parts of the body. Following universal precautions makes it easy to protect yourself from coming in contact with infected fluids. 

When you know about OSHA’s practices and regulations, you are better able to prepare yourself, your clients, and your staff prior to possible infection risk. Staff will be trained in PPE wear, proper procedures for trash removal, and cleaning of areas where infection can be.

There are steps that need to be taken in case of a situation where you or your staff comes in contact with a bloodborne pathogen. When you are aware of bloodborne pathogens and the protocol to follow in order to prevent exposure, or if one is unfortunately exposed, you are showing the massive amount of importance your clients, staff, and business are to you- so that all can move safely, and you can keep everyone healthy.

In this day and age of unrest and uncertainty, it is easy to loose confidence in what is happening in society and all around us. Rest assure that is not the case when it comes to cleaning your personal space.

Cleaning personnel that come equipped with the Residential Cleaning Specialist Certification from IJCSA  are here to serve you. Persons and companies with this certification are well versed in all around versatility cleaning. We have an advantage over any competitor simply due to an extensive knowledge of the Blueprint needed to keep and maintain your home.

Educating our clients is a top priority for us. We keep you informed on all products we use on your property. We have standard procedures and methods on how we can tackle any issue placed before us. We are professional in every sense of the word and integrity is the order of the day.

Most cleaning personnel can tell you why they have to do a task but with us we can explain the science of the why. Give you a guided tour of explanations and direct you to your personalized guidance check sheets to make sure that you the client are taken care of the way that you want to be taken care of. 

The RCS Certification is the Gold standard for any professional cleaner who wants their clients and prospects to know that in this time of uncertainty, IJCSA cleaners are most competent and will not disappoint. 

When you hire a cleaner who has completed the IJCSA Residential Certification, you are choosing a cleaner who has dedication to master the procedures and effiency needed to clean you place of stay. Your chosen IJCSA cleaning business can train themselves and offer training to their employees. When everyone has the same knowledge and understanding of the cleaning process, the crew can remain productive and in a more uniform operation. 

Members of IJCSA are professional know the importance of having guidelines and procedures to keep you as a client and employees healthy and safe. There are many hazards and issues that can come with choosing a cleaning company that lack knowledge and certification- from misuse of cleaning products, to improper wear of protection, lack of sharing information that you need to know as the customer, and many more. Certification will decrease the likelihood of many of these problems during your cleaning experience.

Professional cleaning requires the use of chemicals, specific cloths or best practices for wiping, and the knowledge for preparing solutions or even what ingredients to use (or not to) for different surface materials. Some cleaning chemicals can be toxic especially when combined with another, creating fumes and gases. When you choose a cleaner who has completed the IJCSA Residential certification you know that they are properly informed and have created a plan to keep the areas they clean in good condition, clean and keep your health in mind.

Certification assures you of a thorough cleaning and organized process. Cleaning companies are in turn more professional, efficient, and successful. Keeping in mind the expertise and professionalism of your chosen cleaner(s), will ensure that you will have your specific needs met. 

It is with outmost importance for our staff to know the procedures to effectively clean and remédiate a Bloodborne pathogen spill scenario or incident. There has to be an outline of steps to address the cleaning and disinfecting of blood spills or other pathogens.

Knowing the risk involved dealing with Bloodborne pathogens like the fact that Hepatitis B that is more persistence then  HIV and can survive for up to a week in dried blood. Just a single teaspoon of blood can contain billions of particles in it. HIV, however, cannot survive much longer then a few minutes once exposed to air. Knowing this facts and that every blood should considered infectious the staff should be trained on how to follow the precautionary guidelines.

Training  on how and which PPE should be used for the cleaning and disinfecting of the contaminated area and work place is extremely Important for the individuals in the area. Disinfecting after cleaning will avoid further cross contamination of the Bloodborne pathogens and risk of any employee getting infected. 

Our mission statement "Treat the customer right and you'll have a customer for life." It only takes a S.E.C. (Smile, eye contact and comment)

 We are here to fully understand your cleaning needs and members are trained to identify problems and provide customers and clients with exceptional quality service. With a graduate from  IJCSA. A client can feel that their needs have been met.