Great customer service can be best thought of as the face of the business. It's what each client sees and then decides if you are a good fit for their needs. It needs to have several important aspects in order to be effective. First and foremost, the type of business and service it provides must be clear and concise.  Targeted examples of cleaning businesses and services are listed in the ijcsa.org directory. 

Equally important to the business brand is how effectively it markets and retains clients, this is the crossroad where client and customer service intersect. If done well, each client will feel heard, cared for, and understood. Their needs will be clearly outlined and restated. Any lingering questions or concerns are addressed concisely. Active listening, especially when dealing with an upset or difficult client, goes a long way to keep each party of the same page and being transparent. Always use empathy. Just being heard and validated may be all that's needed, after all it can make or break a relationship.  

Finally, look for and gently guide clients towards a solution best tailored to their needs, or at least, the best outcome that's equitable for both sides. Sometimes a full refund is the only solution, and if the business isn't in the habit of that, then it's a viable answer. 

We here at ijcsa.org want to earn your repeat business. We always put customer service first by using best cleaning practices and going beyond expectations to provide an excellent experience whatever service you choose. By providing the highest quality customer service in the industry we build rapport with our clients--they continue to use us and even refer us to friends, family, neighbors and the like for years to come.

Bloodborne pathogens are infectious microorganisms in human blood that can cause disease in humans, with that being said that’s enough to make cleaning employees and staff want to be cautious when dealing with body fluids.  Needle sticks and other sharps-related injuries may expose workers to bloodborne pathogens. Workers in many occupations, including first responders, housekeeping personnel in some industries, nurses and other healthcare personnel, all may be at risk for exposure to bloodborne pathogens.  Therefore it is very important for people that work in fields that are exposed to such dangerous materials be aware of bloodborne pathogens and any other materials that may cause infection or even death.

However, we can control the exposure to bloodborne pathogens if we implement an exposure control plan for the worksite with details on employee protection measures. The plan must also describe how an employer will use engineering and work practice controls, personal protective clothing and equipment, employee training, medical surveillance, hepatitis B vaccinations, and other provisions as required by OSHA.  Manufacturing controls are the primary means of eliminating or minimizing employee exposure and include the use of safer medical devices, such as needleless devices, shielded needle devices, and plastic capillary tubes.

Whether you know it or not, all occupational exposure to blood or other potentially infectious materials (OPIM) places workers at risk for infection from blood borne pathogens. According to OSHA, they define blood to mean human blood, human blood components, and products made from human blood. Other potentially infectious materials (OPIM) means: (1) The following human body fluids: semen, vaginal secretions, cerebrospinal fluid, synovial fluid, pleural fluid, pericardial fluid, peritoneal fluid, amniotic fluid, saliva in dental procedures, anybody fluid that is visibly contaminated with blood, and all body fluids in situations where it is difficult or impossible to differentiate between body fluids; (2) Any unfixed tissue or organ (other than intact skin) from a human (living or dead); and (3) HIV-containing cell or tissue cultures, organ cultures, and HIV- or HBV-containing culture medium or other solutions; and blood, organs, or other tissues from experimental animals infected with HIV or HBV.

Choosing a company to clean your house, particularly if you’re going to allow them in your home requires some careful consideration. You need to know you can trust the person in your personal space, and therefore choosing the right cleaning company is something that you should not rush into.

Selecting members of IJCSA is a no brainer because we are constantly kept up-to-date with relevant training and current trends in home and residential cleaning. So check us out by clicking our link https://www.ijcsa.org/House-Cleaning-Services.

IJCSA has made the process so easy to find your home and residential cleaning service by creating a single location to select from to save you time, expense and worry, so you can focus on spending it with family and friends.

MOLD IT STINKS, MOLD ITS UGLY, MOLD IT DEVOURS!!!

If you or someone you know needs help with the removal, cleaning and or a simply inspection we here at IJCSA provide the services you need. So don't over look or avoid those orders or that spot that seems to get bigger contact us now we are here for you. Call us now with any questions or concerns you may have if you situation stem form flood damage we got you there too get info on help with flood damage assistants in IJCSA Directory under janitorial services directory.

Mold can be a dangerous fungi it is important for the longevity of the health of our buildings, homes, pets and human life. Mold causes damages in many ways if not properly taken care of at first sight. Therefore having a mold removal / cleaning operation is seriously necessary in my opinion.

If we handle and maintain our homes, companies and property in preventive ways (remembering that all we can do) and take immediate action to prevent long-term growth is just as beneficial as clean water and air. Weather its clean water damage o otherwise everyone should educate themselves on mold.    

In any industry, sometimes misunderstandings and problems develop that need to be addressed.  When these issues show up, the ability, to address complaints quickly and successfully is key for a healthy client relationship.

The location supervisor and sales representatives are the face of your organization and are key to providing solutions to any client pinpoint.  With customer service, any issues that might develop in the operations can be quickly address and solved.  Listening is a key factor to ensuring customer service is performed at an optimal level.  Also be pleasant and understand.  Be sure to apologize for the situation and find ways to address the situation as quickly as possible.

With customer service, the IJCSA maintenance company can address any situation and continue to improve and grow in addressing future pain points. 

It is important for all cleaning professionals to learn about bloodborne pathogens for their own safety as well as others. Bloodborne pathogens are defined as harmful microorganisms in the blood. An individual coming in contact with them can result in contraction of infectious diseases such as human immunodeficiency virus (HIV), hepatitis B (HBV), hepatitis C (HCV), and many others.

To help safeguard employers and their employees it is important that all of them take a bloodborne pathogen certification course. Afterwards they will all be familiar with what universal precautions are, and ensure they are followed at all times. Employers be sure to provide a list and/or diagram of proper PPE for each individual cleaning situation, and ensure they keep an adequate supply in stock for their employees needs.

With proper knowledge and accountability in place on all levels it will assist with keeping sharps injuries and exposures at a minimum.  Proper PPE, a post exposure plan, and proper knowledge of universal standards make an amazing recipe for success and safety in the workplace.

Bloodborne pathogens is important for cleaning employees and staff to know about because you may be cleaning a medical facility and take out the contaminated trash by accident and there are specific procedures in place for taking those out. I actually had that happen in one of my medical facilities. She had just started working and was removing trash from the facility and also removed the biohazard. 

This was a huge mistake on her part but also on my part as well because I felt like she wasn’t being properly trained. I also feel like a horrible employer because I do not have a OSHA control plan in place. This is something that I was really embarrassed to say. 

Bloodborne pathogens is not something that you take lightly because this can be detrimental to someone’s livelihood actually causing death. I am going to make sure I start working on getting this into place starting today. When she accidentally removed the trash I spoke with the owner of the dentist and he was highly upset and that could have easily cost me my contract. Luckily it didn’t but this is something we all need to take into consideration when staffing and having people orient at medical facilities. 

Cleaning personnel have numerous dangers of coming into contact with bloodborne pathogens and must use precautions when removing trash, laundry or cleaning after a sick person. Precautions can prevent serious illness or even death. OSHA developed the Bloodborne Pathogens Standard in the prevention of the spread of pathogenic microorganisms that are present in human blood and that can cause disease in humans such as Hep B and HIV. Transmission occurs when a person comes in contact with these pathogens with their mucus membranes such as nose, mouth or open wounds. ALL blood and body fluids should be considered potentially infectious. The best defense in combating exposure is a good offense. Always follow universal precautions and wear protective equipment such as gloves, eye protection and protective clothing. NEVER eat, drink, smoke or apply lip balm in areas of possible exposure to bloodborne pathogens. Do not manually compress trash and never reuse towels or sponges. Use properly color coded containers and bags when disposing of bloodborne pathogens. And most importantly if exposed to bloodborne pathogens immediately contact your supervisor and a medical professional.

Its always better to be overly prepared in life, just as its always better to clean and disinfect to a medical standard in all aspects of your cleaning company. Healthy clients and healthy coworkers are essential to any business and following your medical cleaning training will improve other aspects of your services.

Cleaning your residential clients homes to a higher standard is an easy way to impress your clients by showing that you care for their health and wellbeing and will more likely assure you future business. Going above and beyond sets a certain precedence that a lot of cleaning companies are lacking due to incorrect training. 

Ways you can increase your health and safety and that of your clients is to ensure that you are wearing the proper PPE during a residential clean. If your clients see you making that extra effort will most likely, pleasantly surprise them. Use the 4 wipe method to remove and dirt grime or debris from all surfaces and follow up with a disinfecting treatment for the surface and make sure you use the proper chemical on the correct surface and that it stays wet for the recommended length of time.

Also be sure never to pack by hand a resident or a commercial properties trash as you are at a high risk of being cut by something under the top layer of trash. B sure to use a new rag each room to clean with so as to not transfer any germs or bacteria from one place to another