With today's business society moving at almost the speed of lightning, a few things have been traded for the convenience and speed, Customer Service being one of the major trade-offs. Understanding the importance of great customer service can either make or break your company. If businesses do not understand just how important both the customer and customer service is, it will soon fail at some level.

With IJCSA, you can rest assure that your needs as a client will be met. IJCSA cares about not only your well-being, but the well-being of your customer experience. This is why IJCSA is constantly updating the database with links to trainings and certifications to improve not just businesses, but what drives business, customers! IJCSA holds customer service at a Grade A level of excellence and you will find this with any IJCSA Member across the board. Choose IJCSA where great customer service is the leading priority. 

Great customer service is knowing your customer's needs and performing their jobs professionally.  Janitorial personnel often make the difference in a satisfied client and a lost customer. 

The IJCSA and its members do a wonderful job of training and certification. Customer service is a top priority, but not just customer service, GREAT CUSTOMER SERVICE. Prospective clients should be aware of the IJCSA Business Directory  and how to access it

Firstly the employee must know what is bloodborne pathogens, they are organisms present in the blood that can cause diseases in humans. These Pathogens can be Hepatitis B, HIV- immunodeficiency Syndrome Virus etc. Which will eventually lead to the infected individual dead.

These pathogens comes into contact with employees through their mucus membrane or their mouth. or if there is a break in the skin, bits, cuts. These pathogens can be found in body fluids such as blood, saliva, other body fluids. Know that these fluids are very infectious and must be handle carefully. At all times all body fluids and blood must be handle properly, using universal precautions. Personal protective gears must be worn at all times.

To dispose of the contaminated items, they must be place is bags that are recommended for high infectious materials. While coming in contact or you have been exposed to any of the blood pathogen materials, you must notify your supervisor immediately, and then your health care provider.

Pathogens are a type of microorganism that spreads viral and bacterial diseases. These diseases when present in human blood and body fluids are known as blood borne pathogens, and can spread from one person to another.The most serious types of blood borne diseases are the hepatitis B and hepatitis C , which can cause liver damage; and HIV, which is responsible for causing AIDS. 
Bloodborne pathogens training is essential for all personnel who work with or around potentially harmful things (including blood) and environments on a regular basis. Bloodborne pathogen certification is vitally important for protecting the safety and health of professionals. doing these training assigned by your employer ensures employees are qualified to work in this specialized environment.
According to OSHA, it is against regulations for employers to send workers into a hazardous environment, without the proper preparation and training. Bloodborne pathogen certification is one important step employers can take to protect their workforce and their facility from fines and legalities.

Keeping your customer happy is what customer service is all about. Customer Service is the back bone of your business and without it you will stand up to the other competitors. You want to stand out and make your customer service experience one for them to remember. At least remember when its time to use your business again. 

At IJCSA, they are all about making sure their customer can trust them, they will listen to their customers and very thankful for their business. By all of these things, IJCSA customers believe that we care for them because we do.

Customer service is the interaction(s) between a customer and a service and/or product provider prior, during and after the sale.You don’t have to have a “customer service representative” title to provide quality customer service. Nor does the service and/or product provider have to be an employee… the service and/or product provider can be the owner of the business. Providing quality service is essential as it can accentuate your reputationand retention.

IJCSA values quality customer service overall but most importantly in the janitorial industry. When customers decide to purchase and use your products or services their decision is based on its perceived value. Perceived value is the customers’ evaluation of the ability for the product or service to meet their needs and expectations compared to the competitors. 

How are your carpets looking?

Do you want to extend the life of your carpet? Well look no futher, you may contact 

The Carpetman LLC

for all you carpet cleaning services. Spot and stain remover, deep shampooing and so much more. Give us a call today.

Please note that this advert is in reference to my certification and i was required to reference someone from the directory. Thank you.

Implementing a carpet cleaning program into any janitorial business is of paramount importance. Without it you will not have a plan of action. Therefore our intention at Pro Kleen Ltd is to get the longest possible life out of your carpet as possible. 

A Carpet maintenance program lays out how you will care for and clean your carpet. It will ensure your carpet continues to look it's best. Our program includes solutions, equipment and systems you will use to maintain the appearance of your carpet. We have four ways you can maintain them; 1. Adding a walk-off mat before entry to your carpeted area; 2.Regular Vacuuming of carpet; 3. Spot removal is the trick to keeping your carpet clean; and 4. Restorative cleaning, which is needed when your carpet is in big trouble, chemical intensive cleaning is necessary. 

replacing carpet is expensive, so maintaining them is preferred and this is how we can have a great plan, by using those 4 ways to implementing carpet cleaning program into any business.

The education and training of staff in the area of bloodborne pathogens is critical in maintaining a healthy workforce. The hidden dangers are all too real and can have life changing consequences to anyone affected. These potential consequences not only effect the company but more importantly the employee and their loved ones. 

  Proper training arms staff with the knowledge needed to effectively protect themselves and  work in areas where pathogens exist. Without proper training members can cross contaminate other areas of the facility as well as other staff or facility occupants. Furthermore, exposure to bloodborne pathogens can be brought home exposing loved ones to potentially fatal or life changing illnesses. Examples would be Hepatitis which can live outside the body for a significant amount of time. Most recently, SARS Cov-2 (COVID 19) has entered our lives with devastating effects seen across the globe. Training protects employees our patrons and the community.

The difference between good companies and great companies is the way they treat their clients. How they treat their clients is a reflection of how they operate the overall business. Here at Florus Services Company we train all our employees to treat each client as if they were our only client and based on the Customer Service certification at IJCSA.

By applying the 7 essentials to excellent customer service, we always leave clients satisfied by listening and fully understanding their needs so we can take care of them. We do all this with a smile while maintaining eye contact and commenting on on a related topic in order to relieve some of the tension if there is an issue. This helps us empathize with them so we can see things from their perspective which makes solving the problems and creating solutions easier. Once we do this, clarifying the situation and following up ensure that the client is fully satisfied with the results.

The IJCSA offers a wide variety of training and certifications that ensure each member fully understands the quality of service that is expected of them throughout the industry. In fact, IJCSA sets the standard in many cases! Florus Services Company chose IJCSA because of its long history for training industry professionals and commitment to making cleaning organizations better than the rest. To find more information please visit the IJCSA Business Directory.