Customer service is the interaction(s) between a customer and a service and/or product provider prior, during and after the sale.You don’t have to have a “customer service representative” title to provide quality customer service. Nor does the service and/or product provider have to be an employee… the service and/or product provider can be the owner of the business. Providing quality service is essential as it can accentuate your reputationand retention.

IJCSA values quality customer service overall but most importantly in the janitorial industry. When customers decide to purchase and use your products or services their decision is based on its perceived value. Perceived value is the customers’ evaluation of the ability for the product or service to meet their needs and expectations compared to the competitors. 

How are your carpets looking?

Do you want to extend the life of your carpet? Well look no futher, you may contact 

The Carpetman LLC

for all you carpet cleaning services. Spot and stain remover, deep shampooing and so much more. Give us a call today.

Please note that this advert is in reference to my certification and i was required to reference someone from the directory. Thank you.

Implementing a carpet cleaning program into any janitorial business is of paramount importance. Without it you will not have a plan of action. Therefore our intention at Pro Kleen Ltd is to get the longest possible life out of your carpet as possible. 

A Carpet maintenance program lays out how you will care for and clean your carpet. It will ensure your carpet continues to look it's best. Our program includes solutions, equipment and systems you will use to maintain the appearance of your carpet. We have four ways you can maintain them; 1. Adding a walk-off mat before entry to your carpeted area; 2.Regular Vacuuming of carpet; 3. Spot removal is the trick to keeping your carpet clean; and 4. Restorative cleaning, which is needed when your carpet is in big trouble, chemical intensive cleaning is necessary. 

replacing carpet is expensive, so maintaining them is preferred and this is how we can have a great plan, by using those 4 ways to implementing carpet cleaning program into any business.

The education and training of staff in the area of bloodborne pathogens is critical in maintaining a healthy workforce. The hidden dangers are all too real and can have life changing consequences to anyone affected. These potential consequences not only effect the company but more importantly the employee and their loved ones. 

  Proper training arms staff with the knowledge needed to effectively protect themselves and  work in areas where pathogens exist. Without proper training members can cross contaminate other areas of the facility as well as other staff or facility occupants. Furthermore, exposure to bloodborne pathogens can be brought home exposing loved ones to potentially fatal or life changing illnesses. Examples would be Hepatitis which can live outside the body for a significant amount of time. Most recently, SARS Cov-2 (COVID 19) has entered our lives with devastating effects seen across the globe. Training protects employees our patrons and the community.

The difference between good companies and great companies is the way they treat their clients. How they treat their clients is a reflection of how they operate the overall business. Here at Florus Services Company we train all our employees to treat each client as if they were our only client and based on the Customer Service certification at IJCSA.

By applying the 7 essentials to excellent customer service, we always leave clients satisfied by listening and fully understanding their needs so we can take care of them. We do all this with a smile while maintaining eye contact and commenting on on a related topic in order to relieve some of the tension if there is an issue. This helps us empathize with them so we can see things from their perspective which makes solving the problems and creating solutions easier. Once we do this, clarifying the situation and following up ensure that the client is fully satisfied with the results.

The IJCSA offers a wide variety of training and certifications that ensure each member fully understands the quality of service that is expected of them throughout the industry. In fact, IJCSA sets the standard in many cases! Florus Services Company chose IJCSA because of its long history for training industry professionals and commitment to making cleaning organizations better than the rest. To find more information please visit the IJCSA Business Directory.

Customer service sets apart great companies from mediocre companies. Hearing out the customer, understanding them, and caring for them are important aspects to assisting a customer. At SEG we start off an interaction with a smile, eye contact, and then a comment to let them know that we are listening. IJCSA provides the best training to members of the IJCSA community in knowing how to assist customers. This training is spread out to all members and at the end we are certified to create solutions to ours clients' issues. 

Here at IJCSA, members are provided with the best training. When a customer calls in with an issue, IJCSA members are certified to assist their needs. Members listen, empathize, understand, and find solutions for their clients. At the end, when the client is happy to have been provided the best service, our job is still not done. We at IJCSA go above and beyond and continue to follow up with the customer to see if they are still satisfied with the service. That is why members of the IJCSA community separate themselves from the rest to become great companies. To get in contact with other great companies at IJCSA, visit IJCSA Business Directory or www.ijcsa.org 

It is extremely important for employees and staff handling cleaning to be aware of bloodborne pathogen possible infections. A simple action like removing trash can cause a very serious infection. This infection could be so serious that could lead to HIV, HBV, or even death. It is important for members to be aware that way proper precautions can be in order.

Some precautions that can help can be the following; Making sure we always throw away used gloves carefully. Disinfecting when cleaning using correct products, especially when cleaning up blood. Another precaution can be being aware of the labels products contain and looking at safety data sheets before using them. 

It's important to know that a simple cut in our hand can cause the microorganisms to enter the body and cause an infection. The infection can also be caused through the nose or mouth. The key is to always follow universal precautions and when cleaning always consider blood as contaminated to prevent infections. Details like labeling and color coding are super important to prevent other employees from getting contaminated. Health should always be the priority and this isn't something that should be rushed or taken lightly. 

According to the U.S. Census Bureau ,  more than 50% of the total flooring market created over $10 billion in revenue in the carpet industry in 2019. Around the world carpet is very popular because is warm and soft. Even Though it requires less maintenance than the hard- surface floors . The best way to keep carpeting clean and fresh is  Frequent vacuuming and an occasional deep-clean .

The benefits of having your carpet or rugs cleaned by Certified IJCSA Members are very Important for customers. The certified programs teach their members how to perform carpet cleaning functions professionally, safely, healthily and cost effectively.   IJCSA Certified Members know how to use the most eco-friendly biodegradable products or green products to clean rugs and carpets . Also learning correct procedures to shampoo, spot clean, sanitize and disinfect carpets.

Find Your Professional Certified Carpet Cleaning Company Here 

IJCSA provide the best cerified Commerical and Residential Rug and Carpet Cleaners.

Look no further, our specialist are ready to serve all your needs.

Be sure to browse our IJCSA Carpet Cleaning Directory to find trained specialist by clicking the link below 

As a member of IJCSA one of our highest priorities is providing excellent customer service. We do this by knowing our products and services. IJCSA is committed to training its members to the highest level. Our training is a key component to answering any questions a customer or potential customer may have.

The http://IJCSA.ORG is full of business with a great knowledge in the janitorial field and a commitment to offering their clients the best customer experience possible.