Customer service is the interaction(s) between a customer and a service and/or product provider prior, during and after the sale.You don’t have to have a “customer service representative” title to provide quality customer service. Nor does the service and/or product provider have to be an employee… the service and/or product provider can be the owner of the business. Providing quality service is essential as it can accentuate your reputationand retention.

IJCSA values quality customer service overall but most importantly in the janitorial industry. When customers decide to purchase and use your products or services their decision is based on its perceived value. Perceived value is the customers’ evaluation of the ability for the product or service to meet their needs and expectations compared to the competitors.