What is customer service? Is it how well the service is performed? Is it being punctual? How about prompt communication with the client, done in a friendly manner? 

Yes. Customer service is all of these mentioned and more!

Here in the janitorial and professional cleaning business, we react heavily with the public on a daily basis. From initial estimates, to scheduling appointments, communicating clients about any issues or concerns, having excellent customer service is absolutely essential to getting the job done correctly, and leaving the client satisfied with our services.

For so many of us small business owners, creating something wonderful to offer the public and to offer something useful to help our communities is a life-long goal, and the driving force behind our businesses. We have dreamed of building something fantastic from the ground up, using our own hands, and our passion to help others. Customer service will always be the cornerstone of that foundation, because without first putting our clients' needs with the services that we offer, there is nothing to build upon!