Customer Service - If everyone is responsible for it...then nobody is accountable for it.

As professional cleaners, we all must, individually, make ourselves accountable for caring and servicing our customers. This makes for a long and fruitful working relationship. Why? Well, as we all know, nobody is perfect, no matter how great of a cleaner we are. So, when things don't go as planned and the customer is unhappy, being convinced that this is an isolated incident and knowing that we actually care about their facility, will help deescalate the situation, probably before you even hear about it. This, of course, helps with RETENTION.

Customer service is not just about being "nice". It covers so much more, like, professionalism, good communication, empathy, willingness to make a correction, being sincere, being attentive, anticipating needs, providing timely solutions, resolving issues, etc. 

Ase we can see, customer service is not a task to be taken lightly. We have to personalize our services to every customer and empower our technicians with the proper training so that they can properly represent your business on a day to day basis. 

That's why the Customer Service Certification training course with IJCSA is an exceptional tool. Rather than generalizing, it is very specific on how we can encapsulate everything that Customer Service is. 

Please consider using members of IJCSA in your facilities as we take pride and ownership of our role as cleaners and would love to implement these qualities in your facility.

To find the right company in your area, please check out the IJCSA Business Directory by clicking on the following link here: IJCSA Business Directory.