Customer service is a very important yet over looked portion of the janitorial sector.  To me good customer service is the difference between a good product and a great product. Many people do not understand how far this can take not only the company but a personal career.

Great customer service starts with listening.  If someone cannot understand what the customer wants or needs, how can you properly fulfill what they are looking for?  The very basis of humanity is built off of communication and customer service runs hand in hand with that.  When someone is purchasing a product, for certain, the last thing someone remembers is how well they were treated.

This becomes very important when in the janitorial sector because of the amount of interaction an employee will encounter.  Having a good product will only get you so far, customer service is the difference!  Applying what the customer wants when combined with great service is the key to a happy customer and excellent product!