I am a seasoned cleaner , have been in the cleaning field for 20 years and can honestly say great customer service is the first step towards a happy client . I have noticed in life quality in so many various things have gone out the window and customer service is one of them , is common place when I am out and about or dealing with service of any kind to be delivered poor customer service weather it be an employee or manager / owner the same quality should be delivered at every level helps seal the deal or make the sale also guarantees repeat customers as well the better the customers experience the more likely you will receive referrals for more jobs . 

Over the years I have made great strides growing my clientele through friendly clear communication with my clients welcoming them in as family from start to finish getting to know them as well as all others in the home including the little ones and of course the furry loved ones most clients have and adore I have to admit I love my furry clients too ! I have gained bonds with each and every one of my clients by listening to there needs as individuals delivering friendly quality service to everyone of my clients . I welcome all feedback weather good or bad I have learned by listening to my clients and paying attention to their individual needs  has allowed me  to perfect the job I deliver . In my opinion some of the clients I am closest to now has been the most difficult I have always loved a challenge . 

I recently stumbled upon IJCSA on a researching  quest on how to make my job as a cleaner safer for me as well as my clients with the new danger surrounding Covid - 19 seemed like a good idea . The certifications IJCSA offers is a great start to safety in the process one of the certifications and is required to gain others is a customer service certification in which I thought to be Ideal for others to gain quality guidance in delivering better customer service ,  course includes a structured video with a complete outline that can be put to use in any scenario you may face I know as well as the next customers can be very challenging knowing how to always stay in the game deserves a handbook . I know anyone that ever works for or with me I will be referring to this certification . I included a quick link staff directory for your convenience 

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