Study findings show that strong leadership systems focus on customers, motivate employees, and implement their customer service vision. They also focus great attention on gathering the information needed to track customer satisfaction, and employees overall performance. Customer service should be designed and delivered seamlessly from the customer's point of view. Customer-driven operations lead to success. Decentralized, uncoordinated customer service provision makes for a most frustrating experience for customers.

IJCSA is the international cleaning service association. It and its members main purpose and goal it to provide your business and its employees the ability to be the best can be. Its members are trained and certified customer service. As a member our companies goal is to always provide top of the line customer service to our clients past future and prospective. This is the goal of all members of IJCSA