No matter how comprehensive or how great your services are, the one thing that customers will remember most is how they are treated by your field and office staff, and by you, the owner.  

Therefore, one of the most important things you can do to improve impressions and relationships with your customers is to provide them with better customer service.  In fact, how you & your team interacts with customers will likely become your calling card and part of your personal brand. It is a wise move to identify and embrace opportunities to improve customer service, to strengthen relationships with clients and customers .  Here at IJCSA, our members  put customers first, and go over and above to ensure 100% customer satisfaction, each and every time.

Here are just three keys that IJSCA members use to provide outstanding customer service: 

• Clear Communication:  We listen first and respond to customers questions and concerns accordingly. We will never end a conversation until we confirm that the customer is 100% satisfied with the information, service, solution or outcome we have provided.
  

• Staff Engagement: Team engagement is another area in which we ensure customers have a great overall experience. From regular meetings and ongoing training, to suggestion boxes, and staff surveys, we keep our team members informed, engaged and well is taken care of. Happy and motivated staff results in great service and happy customers.

• Client Feedback: We want to be sure that we know everything about our customer's  experience: the good, the not-so-good, and everything in between. With regular customer follow up & feedback, we have the insights and the tools to use to improve communication, engagement, and ultimately our services.