Customer service should be at the center of your company’s core values.  In fact, not just customer service but excellent customer service.  Here are some examples of excellent customer service: courtesy and polite service to all staff and customers; understanding and addressing the customers’ needs; follow-up even when not required; addressing issues promptly, to the customers’ satisfaction; and understanding that every employee or hired independent contractor is responsible for exemplifying excellent customer service.

The members of IJCSA (IJCSA Business Directory) that I have had the good fortune to connect with have been very helpful and responsive to my needs. Even when I asked some basic questions, I did not get the sense that they felt , “I cannot believe he asked that question.”  I am quite pleased with the customer service provided by IJSCA members.