I will implement my green cleaning program in these ways. I will choose one building to start with, and get the program up and running there first. I won't try rolling it out to all my accounts at once; you'll be asking for chaos and confusion among employees and customers. By doing all of that I will show my commitment to my employees and customers. Many cleaning companies are making the switch simply as a marketing tool. But without the complete commitment of the owner to change the culture in which the business functions, the program will never work. So as the owner, I must be "green" in all things you do in your company, including within my own office. And this commitment must trickle down through all management levels including operations managers, supervisors and team leaders.

I will then assign a team to implement the green program. If you don't have any supervisory staff, you will lead the program and include a group of your employees in the planning stage. Otherwise, give the lead to a manager or supervisor (with your guidance), and include line workers who will actually use the products and equipment. When employees are involved they will become your "voice of change" when it comes time to roll it out to the company.