Excellent customer service in the Janitorial and Cleaning service industry includes listening to a customer’s requests, questions and concerns and following up with an action/solution to exceed their needs. Establishing/ maintaining an open form of communication and anticipating a customer’s needs is good way to stay abreast of concerns/problems or even address them before they occur.

Providing each customer with the same level of professionalism, respect, patience, politeness, positive body language and empathy will prevent a customer from searching for a new company to provide them janitorial/cleaning services.

Staying abreast of key elements in the customer’s and janitorial/cleaning industry is essential to exceeding a customer’s needs.

IJCSA member’sprimary goal is to exceed their customers’ needs. They continue to expand their knowledge in the Janitorial and Cleaning Services field including putting their customers and clients needs first.