To me good customer service is be able to listening to the customer to find out exactly what they think makes a building clean and well-maintained. Each customer and facility is different. From there I would document as well as remember key elements about their industry, facility and even the individual themselves to help the contractor to meet and exceed that particular customer's needs. We put customers and clients first, and customer service is a priority with us. Always try to continue maintaining open communication so that concerns or problems are identified and resolved quickly before the customer considers looking elsewhere for excellent service.

Good customer service is partly defined by the industry, but a large part of how your company defines it will determine what good customer service means to you. Good customer service is as simple as solving problems and offering solutions in an expedient manner. To others it means overall pleasantness and politeness from those who represent the frontlines of the company. One thing to keep in mind, there isn't a right or a wrong, because the factors of what makes customer service “good” also depend heavily upon what specific things a particular customer may hold valuable or their expectations from what industry competitors do. So the individuals that are helping the customer should just be professional, outgoing, and have a wealth of knowledge about the business.