The International Janitorial Cleaning Services Association (IJCSA) understands that exceptional customer service is the backbone of a thriving cleaning business. Our members have access to  training that recognizes the three fundamental desires of every client: to be heard, to be understood, and to feel cared for. This means actively listening to your needs, empathizing with your concerns, and creating tailored solutions for your unique cleaning challenges. From the initial smile, eye contact, and friendly comment, to clarifying the situation and following up after service, IJCSA members are committed to providing a seamless and satisfying experience.