Great customer service is in the name itself, customer service. Customer service is about providing certain services to meet the customers needs.  Customer service can be as simple as a friendly smile or going above and beyond customer satisfaction.

Having great customer service can not only increase profitability but help increase customer satisfaction. Just like in the video the 3 things in good customer service is that the customer wants to be heard, understood, and cared for. Customer service includes listening to the customer, emphasize with the customer, and following up with the customer even if they had a bad experience.

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