the first step would be to check the residence or business and locate the area that has mold. then evaluate the damage and source of moisture. use a moisture meter to locate mold. then gather PPE mold killing solutions and disposal containers. use vinegar or hydrogen peroxide. make sure to wear PPE to avoid inhalation of mold and skin exposure. Use a HEPA vacuum during cleanup to reduce airborne spores. set up schedule with customer to monitor and quickly address any future mold growth.